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Service Call Message

My Ricoh Aficio SP C221SF has the message "Service Call SC400" and will not print, scan or fax. Can anyone advise what this means please ?

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SC 400 is a dirty toner mark sensor. Clean with alcohol, wiping with dry cloth causes static on sensor and attracts toner. Not sure where the sensor is, but look around transfer belt unit.

Posted on Apr 15, 2009

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Sc 400 code ricoh c221


An sc400 error means the toner mark sensor needs to be cleaned. Cleaning this sensor is easy:

Open the top cover and remove the cyan toner cartridge. You'll see a long black lever with a sort of handle that pokes upward -- slide this lever ONCE to the left, and then it should slide back into place.

Now replace the cyan cartridge and close the cover, and your printer should be fine. (If the error doesn't clear, turn the printer off and back on and it should go away.)

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I had the same error. In my case one of the two springs in the paper tray was missing (on the floor behind the printer) so there wasn't enough force to push the paper up to the pickup roller. After I installed the spring the error cleared and printing resumed.

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this is priveledged information and kept away from non service personnel to protect both you and the device from unqualified access and possible damage.
if you have an issue that requires entering service mode please call for a ricoh tech this ensures that you are protecting the investment you have made in purchasing a ricoh device.

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Hi,

Click here and download the appropriate drivers. Make sure you save them as something meaningful and in a location that you will remember. You will probably have to unzip these files as well. Once you do that you should be able to add the device via the "add printer" & wizard. Let me know if you need any help.

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I have a SP C221SF printer but no software - how can i install it?


Go to Ricoh-USA.com go to software downloads select your model and down load Driver

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