Question about HP Compaq 6720s Notebook

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The file number 1 has invalid format

On my laptop when I try and play a DVD I get the following message "The file number 1 has invalid format"

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  • ikkenom May 11, 2010

    Is this a "commercially-produced" DVD, or one from a digital-camera or one created by a friend?



    What software (PowerDVD ??) are you using to play DVDs on your computer?



    Do you get this error-message for *EVERY* DVD that you try to play?

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  • 41 Answers

You Could:

1) Check that your DVD reader is working (use another disk).
2) Check the region code for the disk (most likely reason).
3) Take it to the shop you brought it from.

Posted on Jul 06, 2009

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2) The logic board has failed in some way and the information obtained from the disc is being marked as invalid. This option will take more diagnosis to completely resolve.

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The player can play CD-ROMs/CD-Rs/CD-RWs recorded in the following formats:

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There is a firmware upgrade available for this model. Follow this link and select your particular country version DVDR3320/XX

http://www.support.philips.com/support/html/index_gb_en.html#../~scripts/xsltransformsearch.asp?url=http://www.sms.philips.com/catalogue/list?sid=SMS||type=CONSUMER||locale=gb_en||mode=prod_text||item=dvdr3320v||page=1||show=50&xsl=search_result.xsl

Select Software & Drivers and click on the link to the zip file.

Follow the on-screen instructions.

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