Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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When I plug in my external hard drive to either my desktop (vista)or laytop (XP) I get the same message - USB drive not recognized - then more stuff about the device malfunction - is there any way to save the data?

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  • Anonymous May 09, 2009

    My WD harddrive was giving me the same malfunction message and now the computer just ignores it.

  • Anonymous May 12, 2009

    The technical service sent me an Y cable to give more power to my Western Digital Hard Drive, but it didn't work out... This 500G WD Hard drive is such a sh....

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  • 381 Answers

1 the best and try this Solution...please try to replace the USB cable..thanks and Good Luck....^_^

Posted on May 09, 2009

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1 Answer

Not recognice by usb hard


A USB hard drive is a portable external storage device that works just like a conventional hard drive.

The device is simply plugged into a USB port on your computer as you would connect a flash drive.


Unlike a flash drive, however, a USB hard drive can store a much larger amount of data.


If your computer will not recognize your USB hard drive, you can try troubleshooting steps to resolve the problem.

Plug one end of the USB cable into the port on your hard drive and plug the other end into the USB port of your computer. Ensure that both ends of the cable are connected securely.


Open "My Computer" (Windows XP) or "Computer" (Windows Vista/7).

The USB device should be listed as "removable disk" once it is plugged into the computer.


If it is not listed among the available drives on your computer, proceed to the next step.

Ensure that the data cable is working properly.


Try another USB cable if you have one available.

Disconnect all other USB devices from the computer as they may interfere with the operating system detecting the external hard drive.

Reboot the computer if the USB hard drive is still not recognized.


Plug the USB cable into another USB port and check to see if the device is detected.

If you are using a USB hub, remove the device and plug the external hard drive directly into a USB port.


If the computer still fails to recognize the device, the external hard drive itself may be experiencing a hardware problem.


Check the status of the hard drive in the "Device Manager" window. Under Windows XP, right click "My Computer" and select "Device Manager."


For Windows Vista and Windows 7, click the "Windows" button in the lower left corner of the screen, then type "Computer Management" in the search bar and press "Enter."


Select "Device Manager" in the "Computer Management" window. In the Device Manager window, click the "+" sign that appears beside "Disk Drives."


If the external drive is not listed, click "Other Devices" in the Device Manager window and see if an "Unknown Device" appears.


The external hard drive may have been detected but the device is not working properly.

If it is still under warranty, take the device to the computer store where it was purchased to have it repaired or replaced.


Hope this helps


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Try a new usb cable. Or take it out of the enclosure and connect direct to a sata port on a desktop pc.

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It is a "plug-and-play" device, and Windows XP/Vista/7 are "plug-and-play-aware" systems.
So, just connect it, and Windows should recognize it.

Are you getting any error-messages?
What is happening?
What is not happening?

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Which Operating system are you currently using? By default XP/Vista/7 should have generic drivers sufficient for using the device as external storage, To Check and make sure the drive is being properly recognized simply double click on the "My Computer" icon on your desktop if using windows XP. Or in Vista/Windows 7, click on the Start Button and then scroll over to Computer and Click. the hard drive should be listed in there. Take note of the drive letter . If you'd like to save items to it simply save to the new drive ( when within the program of your choice, Word, Windows Media Player etc ) by selecting the new drive in the "Save To" Window. ( Be Default most windows systems should store all information on the C:\ Drive ) your new external drive should be listed with a different letter ( F:\ G:\ etc )

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ur vista version has a problem with usb portable devices so either u have to upgrade ur vista to the latest on or install windows 7 or down grade ur laptop and install windows xp

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The drive USB interface may be damaged; an external case is available form various vendors for about $20. The drive should pop out and into the new case. If still not recognized, then the ID track on the drive may be compromized - that can happen if the USB is unplugged while it is still writing to the drive. There is drive recovery software out there, like EASEUS that works quite well (they have a demo that you can try free) to see if that would work.

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If you have a USB or Firewire cable you can just plug it into the USB port or firewire port in your computer and plug the power cord in if you have one and it should start recognizing it.

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HP Computers using XP will not show drive to which Western Digital 320GB external harddrive is connected


Your usb device could be finished or your USB ports may not be strong enough/ enough power to run the device.

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