Question about Philips GoGear HDD6330 MP3 Player

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Screen goes blank or freezes until battery dies sometimes or randomly

I have tried to restart and reset, the computer doesn't recognize it all the time or will at first then say its an unrecognized device, was trying to plug it in to fix it, and it was working at first, which it does sometimes, then just froze, and froze the computer screen for a second too. can't get the music off of it to save it or any other music/photos on to it. HELP!

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Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Posted on Feb 11, 2008


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