It will play music cd's all the time however it has a mind of it's own when it wants to lay dvd's. Sometimes the dvd will play other times it will take a long time to load then play for just a few seconds, stop, then an error display message "bad disc" will show even though it could be a new dvd. I read that someone else had the same problem but the only suggestion given was to make sure the data side of dvd is face down and wipe of any smudges off or take any stickers off of it. I've done all this. Any other suggestions than taking it will greatly be appreciated since taking it to Best Buy to get fixed is out of the option. This problem has been driving me crazy I just want to watch a dvd.
Mine was having the same problem. I took the case off, blew some compressed dusting spray(the kind that doesn't leave a residue) across the lens and the problem went away. Often, when the lens on laser devices gets dirty, they have a difficult time reading. Try this with any laser device that is acting up.
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Try to find out by looking at the menu of the dvd. play the DVD without a CD Rom in it then press stop and menu at the same time. It will let you select a region for it to play. But sometimes you can only do that with a different DVD players. so0me DVD players are only made to play on what you already have it on.
dvd are up to 6 times the density of a cd there making the laser eye read much closer rings on the disks. so in other words its having a hard time reading dvd.
the only thing you can do is take a cotton swap dipped in alcohol and open the tray look with a flashlight for a small optical eye in exact center of dvd player and rub lightly on it to remove dust build up or spray some canned air into the dvd youll hit it. try it again and if no sound again the computer cant keep up with the dvd or vise versa.