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Step by step routine when trouble shooting no connection to the internet using a router

What i simply want is a step by step trouble shooting routine when i cant connect to internet with router connected

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Assuming your router is setup correctly and you are currently or have in the past used it and nothing has changed, then there are only two things you need to check. If those things are good, then its not your computer or router its your ISP.
1)Click start>run>cmd to command prompt at c:> type ping 127.0.0.1
That is called a loopback address to your network card. If you receive packets on your screen then your card is ok

2)Click start>run>cmd to command prompt. Type ipconfig /all. This will give you all your IP addresses. They should all start with 192.168.xxx.xxx. Then type ping to your gateway address for example
ping 192.168.0.1. Then sends a message to your router and you should receive packets back. If ok, then your router is good and time to call your ISP. If you have any questions let me know.
Pls rate this solution.

Posted on Apr 15, 2009

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Posted on Jan 02, 2017

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Both My Inspiron and linksys will not connect to my ISP. They say both are receiving an invalid IP address! I have used all trouble shooting techniques including trying to release and reset! Even went as...


Step 1: Plug the computer (ethernet wired) directly into the modem. Power cycle the modem and when all the light come on you should have internet. If not call your ISP to trouble shoot.

At this point we should be able to determine if it is a PPPoe connection (needs username and password to connect) or if it logs in automaticly.

Step 2: Plug the router back into the modem and the computer plugged wired (ethernet) to the router. Remove power from both the modem and the router. Plug the modem back in first, once all the lights are on plug in the router. Try to connect.

Step 3: Log in to the router via its IP address (normally 192.168.1.1), if no one has reset the user name password it should admin for both. If it has been reset, you will need to know what the user name and password are to continue.

Step 4: Under setup if in step 1 you found you needed PPPoe, then you need to set that under the setup tab. Make sure you use the user name and password provided to you by your ISP. If you dont need PPPoe then make sure this is set to obtain IP automaticly.

Step 5: save settings. Once the router restarts, try to connect again.

If these step do not work, let me know:

1. who is your ISP?
2. What modem do they use?
3. What is your IP address when plugged directly into the modem?
4. What is your IP address when plugged into the router?

I will be around for about 1 more hour, its 2PM central time now.

Jul 21, 2011 | Computers & Internet

1 Answer

Got a new computer I forgot my log in to acess the router since it is protected how can get it reset?


Trouble Shooting Steps to by pass the login password

STEP 1: You can by pass this Screen by resetting the router for 30 seconds with the power cable alone connected to the router. You can find the reset button to the right side of the power connecter. And all the settings on the router will be lost and you need to reconfigure one by one again. That is the only solution for this problem

STEP 2: Then connect modem to the router using an ethernet cable one end of the cable on the actual modem and other end in the belkin router on the yellow slot or isolated slot called as "Connection to the Modem"

STEP 3: Then take a second ethernet cable and connect from the router wired slot in any like 1,2,3 or 4 and the other end of the same cable to the computer

STEP 4: And run the Setup CD o setup ur Router again

First you should know your internet service provider details like connection type

Connection type may be of Dynamic, Static and PPPoE


STEP 5: After setting connection type check whether the status is connected on the belkin screen on the right top corner and and if connected go ahead with the wireless settings like

Channel and SSID
Security

Kindly refer the attached screenshot. Which will be more helpful for u.


Thanks and Regards,
Sunill. sunniee.jpg

Nov 06, 2010 | Belkin (F5D5231-4) Router

1 Answer

I have a d-link extreme g attached to a cable modem; the d-link is set for wirless. I can pick up the d-link on my ipod and laptop, however it only provides local access; no internet. I've tried everything...


I'm sure you have tried most of these steps but I'm going to list them any way so we have a complete picture of the trouble shooting process.

If your only getting local access that indicates that the router is broadcasting the wireless signal but unfortunately there is a connection issue between either the modem and router or the modem and the internet service provider. The first step is to verify that your modem is online with a good connection. If you have a working internet based phone than your in good shape. If not than you will need to research the light patterns of your modem or bypass the router to determine weather or not you have a connection to the ISP. The first step in trouble shooting a connection issue between the modem and router is to disconnect the Ethernet cable from the modem and the router than reconnect it. Make sure that the cable is connected to the correct ports. Next you will want to power cycle the computer, modem, and router. To do this you will need to shout down the computer and disconnect the power cables from both the modem and router. Allow all devices to remain off for 2 minutes. Plug the modem in first. Wait for the modem to establish a connection with the internet service provider(ISP). Depending on the type of modem this can take up to 5 minutes. After a connection to the ISP has been made reconnect the power to the router. Wait about another 2 minutes for the router to establish a connection with the modem then turn on the computers in the home. From this point you will need to retest.
If you still only have local access than there is a good chance there is an issue this either the Ethernet port on the modem or router. To trouble shoot the Ethernet port on the modem you can bypass the router and power cycle the modem and PC again. If the PC has no access wile directly connect to the modem than there is an issue with the modem and will need to be replaced. The good news is that most internet service providers will replace the modem for free. If all the trouble shooting steps above have failed than you will need to contact the router manufacture directly.

I hope that information above has helped is some way.
If possible please rate this solution.

Sep 01, 2010 | D-Link AirPlus Xtreme G DI-624 Wireless...

1 Answer

My modem keeps dropping connection. I have called my ISP and they say everything is running just fine. It happens when i am playing counter strike source and i start lagging badly and all of the sudden my...


Intermittent connection issues are very difficult for internet service providers to trouble shoot. The first step in trouble shooing any Intermittent connection problem is to look at the chain of equipment involved in flow of data from the internet service provider to the end user. In most homes the packets enter from the main line to the modem, than from the modem to the router, and finally from the router to you computer. So that means that the issue can be caused from the following equipment: main cable line, splitter, modem, router, or the Ethernet / wireless card of the PC. The first step in trouble shooting this problem is to wait for the internet to drop off. As soon at this happens go to your modem. If the top 4 lights are not solid green then the the modem is losing it's connection to the internet. This can be cause by some thing as simple as a bad splitter in the home or some thing as complicated at an issue at the pole. If the modem drops the connection I would recommend contacting the internet service provider and demand a service call to swap the modem and check the pole. Now if when the connection drops the modem still has access than the issue is most likely with the router or PC. If more than one computer loses it's internet access than you can rule out the computer as the issue. At this point I would have to recommend bypassing your router for about 48 hours. If the issue does not return than you know the router was the source of the problem.

I hope that information above has helped is some way.
If possible please rate this solution.

Aug 29, 2010 | Arris SURFboard® SB5101 Cable Modem

1 Answer

My internet light blinks and no internet


First reboot your router and then call your cust. service for your internet and have them trouble shoot and reset your connection.

Aug 13, 2010 | Belkin (F5D6230-3) Wireless Router

1 Answer

My xbox 360 wont connect to xbox live and ive tried everthing


things you can do..... first start by connecting your 360 to the router and run a test through the system setting menu on your 360 dash board.... to do this go to system setting menu and select the network setting menu.... after selecting network setting there should be an option to test you`xbox live connection.... this is the first step in trouble shooting.... if your xbox connects to the network or router than the problem may be in the Internet connection.... after you have a connection between the xbox and the router... connect the router to the Internet and run the the test again... if you are connected to the network and the internet but still not to xbox live try doing a system update to update your system with xbox live.... after doing all of these steps you may have purchased and xbox that has been banned from xbox live and will not be able to join xbox live..... a more simple solution is that you may not have an xbox live account and simply need to set one up... this can be done through the xbox or you can go to www.xbox.com and set up a live account... you can also find FAQ's and trouble shooting steps there

Apr 22, 2010 | Microsoft Xbox 360 Console

6 Answers

Clean unable 46, See Trouble shooting and routine maintenance chapter in User's Guide.


Hi there. . . okay . . . Follow this step
1.) Unplug your printer.
2.) Plug your printer again while holding the menu button 15 sec.
3.) select 8 by using the arrow buttons ,push OK and select 0 and push OK
4.) then numbers appear looks like this ###:### ###:###.
5.) now push the MONO button until the purge:#### appears on the LCD
6.) Select 2, push ok, select 7,push ok,select 8,push ok, select 3,push ok

7.) - switch off the printer ,switch it on
- ready to print
- CHEERS!
 email me if I help you. . ryuuzaki182@gmail.com 

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Linksys wireless router has many bugs: connection issues like no connection or constantly having to reset the router. It isn't compatible with many network adapters. Hope this helps!

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