Question about GE PSS25NGM Side by Side Refrigerator

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GE Profile fresh food getting TOO cold

I have a 6 year old Profile Arctica model #PSS25NGM that is running on the cold side and freezing fresh food. The temp select LCD will show a temp, say 37. But when the select is set the disply will go back to cab temperature which has been steady at 29-32 degrees. The freezer side is working just fine. Set it at 0, it stays and reads 0. No matter where I set the fridge temp the 'desired' temp will read correct but the actual won't move much from the 29-32. Reading another post I checked for any obstuctions that might be holding any louvers open allowing freezer air into the fridge but I couldn't even tell if this model has them. I am thinking that a control board might be inacurate but I work on engines not fridges.

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  • 10 more comments 
  • jmwcatmech Sep 15, 2007

    Problem solved.

  • Anonymous Dec 16, 2007


  • DIY John Dec 16, 2007

    Fresh food side of refrigerator freezing food and not keeping temp setting of 37, temp ranging from 29-35 veg/fruit drawer freezing foods. Also water dispenser now not working either. Custom cool temperature board replaced Part #WR55X10168


  • baranacle Dec 29, 2007

    I have a GE PSI23SGMA BS side by side and is freezing the food. I tried to reset the temperature however it keeps resetting to itself to 28 degrees. 

  • Anonymous Apr 07, 2008

    I'm having the same problem with this unit. Called GE to see if there was a

    recall ... they said no.

  • LearningNook Jul 25, 2008

    Same thing!  Same age too.  Just one month past my extended warranty - go figure.  Any ideas?

  • aldunn Sep 04, 2008

    I have the same model, six years old this August-2008. Digital display set at 37 and actual temp around 27-28. GE tech coming today. I may send to garage and buy something other than GE. This sucks. Everyone seems to have the same problem. GE losing numerous customers over not standing behind their product and repairing these existing issues, especially for such an expensive product.I am a retired Marine and I assure you I will get the word out.

  • Anonymous Nov 26, 2008

    I have the same problem. My refrigerator is almost 7 years old and is freezing everything. The eggs, milk, produce. I tried to reset the temperature and it resets itself to 29 degrees. Ive left the door open, it gets up to 47 and 5 mins after I close it, back to 29 degrees.

  • Anonymous Dec 09, 2008

    Exactly the same problem. No matter how high I set the temperature it goes back to 29 degrees. This refrigerator came with the house I bought - I left a sub-zero in my old house. I miss my sub-zero... :(. Would never buy a GE.

  • toachie Dec 16, 2008

    me too...salads freezing in drawers, milk freezing on top shelf...anyone able to get this fixed?

  • Anonymous Mar 02, 2009

    Refrig side is freezing food temp set warm still problem

  • ksubrian Apr 20, 2009

    I have had the same problem for years. Everything, including the fresh
    water container freezes in the refrigerator even with the temp control
    set at the highest level, 44 degrees. Have been able to control it
    somewhat by raising freezer temp to 6 or 7 degrees.

    Finally got tired of it the other day and tore apart the air
    distributor in the top of the frig section. I found a damper that had
    broken off from the control motor. What it looks like to me happened
    was that due to poor engineering by GE, the motor that moves the damper
    is allowed to run too long. Once the damper is closed, the motor keeps
    running putting pressure on the damper and breaking it.

    I found a replacement part at item #1055112.
    The part description even states that it has been updated to prevent
    freezing in the refrigerator. Have not bought the part yet to see if it
    fixes the problem.

    Ridiculous that GE never had a recall for this. I'll never buy another GE refrigerator.



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  • Contributor
  • 74 Answers

Faulty air damper is the usual cause , or possible sensor fault

Posted on Aug 28, 2008

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  • GE Master
  • 5,323 Answers

All fridges have air flow control vents somewhere? some are manually set others are electronically or thermally digitally set, as for the readings wouldnt count on that to much as they can give false readings? eye and ear test is best, what u see and hear inside the freezer and fridge? My suspicions are with either the thermistors freezer and fridge ones, or the air flow control device, in ur case to far opened? lastly the cold control thermostat itself may be bad, u need a multi meter to test these. and can do a live test for voltage at the cold control thermostat as well as ohms test

Posted on Mar 14, 2015


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