Question about Nikon COOLSCAN 5000 ED Film Scanner

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Most of the time my Nikon 5000 works well. Recently I encounter the following problem. After several normal scans the program stops after the physical scan. (can hear from the scanner movment.) Nothing happens tha means next step is not started. MS Task Manager shows Nikon scan running. The Log (in Nikon Scan) say scan aquired. Sometimes restarting the scan process works most of the time it does not. When going to the next image it works normal. Comming back the the same image sometimes works sometimes not. I use Vista 32, Firmware Nikon 1.02 and Nikon scan 4.02 (used 4.03 with same problem) Programm uninstalled with registry key killer multiple times.

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I had the problem where the scanner would stop or hang during the scanning phase.
Found to be caused by PC getting to warm. Only affects scanning. Not any other programs.
When it starts to get warm it gets a bit buggy and then eventually continues to hang. If I turn off Roc or Gem it might do a few more but it will inevitably stop. On hot days it doesn’t let me do many at all. When it gets to over 27c inside There is no point trying.
Opening the case seems to help.
When scanning kodachrome I don’t use Ice, it seems to make things buggy and it seems to cut out powerlines.
I import scan from photoshop. This doesn’t affect the buggyness.
To clean the slides I use a soft puffy brush that I got from a camera shop.
I spent hours trying to figure this out. It probably won’t help all of you with this problem as I reckon the software is just a bit buggy.

Posted on Feb 01, 2010

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Hi, I have the same problem. I am running on the same computer with the same software Nikon Scan without problems. Found out that the problem happens mostly when a crop is selected that just eliminates the scanning frame. Without crop mostly OK. However no reason why and no real solution

Posted on Aug 16, 2009

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Muskelfuss pointed me in the right direction. I ran into the same problem. After doing a bunch of successful batch scans, I made a minor adjustment in the Crop, and all of a sudden, the scanner would hang up on "Acquiring Scan", getting to about 98% and just stopping.

I believe the issue is the size of the crop. Mine had been at .88 x 1.32 when I had the problem. I increased that to .90 x 1.35, and the problem was solved.

This crop, by the way, still eliminates the scan frame, which needs me to believe it's the size that's the issue, and not whether the scan frame is included or not. Can't say why.

On Nikon Scan 4.0.3 on Vista 64 Business.

Posted on Aug 23, 2009

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