Question about Microsoft Windows Vista Home Premium with Service Pack 1: Windows

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No sound. yellow (!) by audio driver in device mgr. error 10

I have an hp pavilion a6400f running Windows Vista. I have no sound, with a red x next to speaker icon in lower right. In device mgr. there is a yellow exclamation point next to my Realtek High Definition Audio. In properties it says device cannot start error 10. I have tried downloading the latest recommended driver from Realtek (Vista_R221) but it always times out. There are also no playback devices to choose from on speaker icon or in the control panel under 'sound'. Have unplugged speakers (which used to work last week) and plugged back in. Vista doesn't recognize them I guess. I've been through troubleshoot tips for Vista on Microsoft website and have had no luck. I have no idea where to go from here.

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  • skipper_06_2 Apr 15, 2009

    I've tried this and the download from realtek always times out. It says it will take 4+ hours to download. Am I doing something wrong? I have a decent internet connection.

  • skipper_06_2 Apr 16, 2009

    I've tried downloading the driver from their site multiple times. It always times out. Last night I got 75% downloaded after waiting for 4 hours and then it timed out and the download cancelled.

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Go to your device manager (windows key+break, device manager is on the left) and under "Sound, video and game controllers" will be "Realtek High Definition Audio" which has the yellow exclamation mark. Right click it and select uninstall. Reboot, and Windows should detect new hardware. If Windows doesn't automatically install the proper driver, the latest one can be downloaded from Realtek at the following link:

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false#1

Posted on Apr 15, 2009

  • Antipode
    Antipode Apr 15, 2009

    Sorry about the timing, their site appears to be down for maintenance at this time. It wouldn't be the first time I've had this happen when I've needed them.

    This is their US site, it's currently loading for me (the Taiwan one is not):

    http://www.realtek.com/downloads/downloa...


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It's no big deal, just download, then install the appropriate audio driver from HP Support,

HP Support > Pavilion dv9000t Notebook PC > Software and Drivers Downloads, Vista operating system,

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2093&lc=en&cc=us&dlc=en&sw_lang=&product=3224058#N150

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When you see the file name Double-Click right on it.
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Restart your computer if not asked to do so.

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