Question about HP LaserJet P2015d Printer

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I am trying to install an HP Laserjet P2015D printer in Windows Vista. When I run the setup from the installation CD, I get an error that says, "this software cannot be installed using 'run as...' command. It goes on to say to log on as an administrator which I already am. I also tried "run as administrator" - no luck. Then I downloaded the driver from hp.com - tried PCL5, PCL6, and UPD. These all have a program called EZInstall.exe which detects the printer (it instructs you to connect the printer at the outset) but then installation fails. Any help is appreciated.

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  • douglasharro Apr 15, 2009

    Hi jrey_tech,



    Thanks. I did download the Vista driver from hp.com (see my original message - "Then I downloaded the driver from hp.com" (it was the Vista driver - I tried PCI6 first)).



    I just tried this again and got the same result. I run the EZInstall.exe application from the download. I click Next to start; then connect my printer and turn it on as instructed; the program displays a message that says, "New printer detected. Please waits..." Then after about 10 minutes, the message changes to "Installation operation failed."



    Do you know what else I can try?



    Thanks again.

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Your P2015D model has been around for awhile. Windows Vista is relatively new, therefore the installation CD may not have a driver for Vista. Try downloading a Vista driver from HP.com (free of charge). PCL6 is probably your best choice. Try the following link.
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=1845555&taskId=135&prodTypeId=18972&prodSeriesId=1845551&submit.y=6&submit.x=9&lang=en&cc=us

Posted on Apr 15, 2009

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