Question about Philips SA2315 MP3 Player

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Frozen all the screen shows is phillips will not power off have to remove batteries to power down but that doesn't restore either also device manager doesn't want to do anything but upgrade Help! Thanks

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Re: frozen

You may have to re-format the mp3 player if it does not have a reset button. This unfortunately will erase everything on it. A suggestion would be to move all your files to your computer hard drive and then after reformatting move them back. To reformat connect the mp3 player to the hard drive. Click the right button on the mouse and select format then start.

Posted on Sep 30, 2007

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My Phillips MP3 Player hangs


May 16, 2013 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Still frozen


Press and hold [VOL+] & [POWER] until the player resets.

If the player restarts normally then all is well.

If not, reset again and connect the device to the PC.

Install and run the Device Manager software from the product CD.

Select Repair / Restore option and follow the on-screen prompts.


Feb 29, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

My phillips mp3 will freeze on 99% updated everytime i unplug it from the comp what do i do?? i have tried reseting it and then it gets frozen on the "vibe" screen...

Firstly, I'd suggest that you do a soft reset of your player. You will find the reset button next to the 'power on' button on the side of the player. Please hold the Reset button using a pen tip or other sharp object for 10 seconds. Now turn it on.

If that doesn't work, I'd suggest that you format your player or repair it using Philips songbird or device manager. If your model number starts with SA1..... your player supports device manager. If it starts with SA2.... then it uses Philips Songbird. You can install them from the CD that came with your player or download it from Philips support site.
Contents may be removed by using this function. So make sure to back up your contents.

On your computer desktop, double-click "My computer". Double-click on the MP3 player's icon. Right-click on the Internal Storage icon and then select "Format".

Repair using Songbird:
Launch Songbird and then connect your player to your computer. Select "Repair" under the "Tools" menu. Follow the instructions given by the pop-up windows to perform the repair process.

Repair using Device manager:
Launch Device Manager and click the Tool menu and select "Repair", then follow the instructions to perform the repair process. Make sure all other applications such as Philips Plug-in, Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device.

Hope this works.

Apr 13, 2011 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Not sure if player is charging

Can you see it in "My Computer"? It will show under "Removable Drive/Storage"

Double click the removable drive to open the folders. Can you see your music, photo and movie folders?

Can you see the player in Coby Manager - under the "DEVICE" tab?

When disconnected from the computer, how long can you listen to the Coby player before it goes off?

If not present in My Computer or in Coby Manager/Device Tab, then it is not plugged in correctly.
a. Disconnect the player from the computer.
b. Wait for it to cycle through "Please Wait" and "Updating Library" screens.
c. Make sure the player is TURNED OFF
d. With player TURNED OFF, reconnect wire to the player then to the computer.
e. You will see a USB connector icon on the player screen and the player charging.

It will appear to be charging all the while it is connected to the computer.
After it has been plugged into the computer for an hour, it should be well charged unless the battery is completely run down. In that case, you need to do an initial 8 hour charge - with the coby player OFF - through the computer. (This one got me when I first got my player!)

f. Use the Coby Manager to disconnect the player (Found HERE CobyMedia Manager fix for MP822 (Windows XP/2000/Vista)

1. Open Coby Manager
2. Go to the DEVICE TAB
3. CLICK on EJECT Button in lower right hand corner.
4. It will have a pop-up screen to ask "Do you want to eject?" Click YES.
5. The second pop-up screen will tell you "The device can now be safely removed from the system."
6. Disconnect the player from the computer.
7. The Coby will now show "Please Wait..."
8. It will take the Coby about 10 minutes on the "Please Wait" screen and then on the "UPDATE the Library" screen - Be PATIENT

You should now have enough battery power to use it. To check the battery level,

1. Turn on the player
2. The battery icon is in the upper right hand corner of the screen - it is ALWAYS RED until it starts to go down... I've not had mine down very far, but believe the red line gets shorter as the battery is wearing down.

Hope this helps.

Apr 07, 2010 | Coby MP-610 MP3 Player

2 Answers


The firmware has corrupted.

Run the Philips Device Manager, installed from the driver CD.

Connect the PSS110 to the mains and PC, when the Philips Device Manager registers that the device is connected click on the Restore option, and follow the on-screen prompts.

This will format the device and replace the corrupted firmware.


Apr 25, 2009 | Philips PSS110/17 MP3 Player

1 Answer

Phillips gogear is frozen

Press and hold the Power On/Off key and the Volume + key for a couple of seconds to reset

If that alone fails, run a Repair in the Philips Device Manager

-Tha Mp3 Doctor

Dec 27, 2008 | Philips GoGear HDD6330 MP3 Player

5 Answers

Device manager wont detect my gogear HDD1630/17 even though i recently updated the software and driver, also my device is frozen on "Please connect player to pc". I can't even get it back to the menu...

I was experiencing this similar problem, and from my research so were alot of other people, what finally worked for me was this:

  • Update all the software on your computer via Phillips site
  • Open the Philips Device Manager
  • With the device connected and the 'connected to pc' screen showing on the GoGear, do a 'soft reset' by holding the Power Off + Volume Up buttons for a few seconds
  • As soon as the device restarts itself, hold the Volume Down button, the computer should now recognize the GoGear
  • Follow the onscreen directions to Repair the device
  • Thank the intarwebs.

May 21, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

Frozen screen

The fault could be down to firmware or a faulty hard disk.

First of all, install and run the Philips Device Manager from the product CD.

Connect the player to the power supply and PC.

If the player is recognised by the PC, select the repair/restore option in Philips Device Manager, and follow the on-screen prompts.
This will format the player and re-load the firmware. NOTE: THIS WILL DELETE ALL TRACKS ON THE PLAYER.

If this doesn't help, or the player is not recognise, then the following might work:

Download the factory software from the following link:

Unzip the file to a new folder on your desktop, and open the folder to show the installation files and folders.

Connect the HDD6330 to the power supply and the PC. Before the HDD6330 registers on the PC, press and hold [VOL+] & [POWER ON] to reset the player.
As soon as the player resets, press and hold [VOL-], until PC recognises the player as a removable drive.
Player will show the connection icon on screen but without the bar and battery indicator at the top of the screen. You may need to try this several times to get it right.

When the player shows as "GOGEAR" or "MDJUKEBOX", right click on the drive from My Computer and click format. Click on "Quick Format" and complete the process.
If the player does not allow you to access or format the hard disk, then the disk is probably faulty.

Copy ALL of the files from the new folder exactly as they are (not including "New Folder", into the HDD6330.
When the copy process has completed, safely remove the HDD6330 from the PC, but leave connected to the power.

The player will restart and eventually show "Burn Success"

Press and hold [VOL+] & [POWER ON] to reset the player. The player will restart as normal, and hopefully go into the main menu.

If this still doesn't work, but the process worked ok and the player still froze on "Loading" then the PCB is probably the cause.

You can obtain a replcement from
They are not listed on the site, but they definitely have them available. Unfortunately, they don't have the PCBs for the HDD6330.
Go to the about us page and contact them by phone or e-mail.

May 10, 2008 | Philips GoGear HDD6330 MP3 Player

3 Answers

Frozen solid

i have the same promblem i was listening to my music and it had full batteries and it just shut off this is so bull like i think i have to return it and buy something else!!

May 06, 2008 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Frozen screen

The player can be reset if frozen by pressing and holding POWER ON & VOL+.

If the problem persists the only way to fix it is with Philips Device Manager. There is no Linux version available though.

Perhaps you can hijack a friends Windows PC to run it.

Apr 11, 2008 | Philips GoGear HDD6330 MP3 Player

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