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Kodak DX4900 shutter button does not work. Lens stays out won't retract.

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The button is fine, but the motor is bad or the gears are obstructed.

Posted on Dec 22, 2009


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Hello Doris, You can "GENTLY" try to push the lens slowly back into the camera with the palm of your hand, note I said gently and slowly, do not use force !!! Then turn on camera and see if this helped, if not it is repair time.

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My kodak DX4900 just completely locked up and wen i turn it on the top screen says e 13

This is a lens error. KODAK suggests a repair for this fault.

However due to spare part shortage this model is no longer repaired. Instead KODAK offers a trade up option where you will have the opportunity to trade up to a newer model 25-30% cheaper than the market price.

Contact KODAK:

Dec 06, 2009 | Kodak EasyShare DX4900 Zoom Digital Camera

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Lens won't retract. Camera powers off immediately after powering on without retracting lens. New battery didn't help.

Are you using the recommnded battery KODAK Li-Ion Rechargeable Digital Camera Battery KLIC-7004

first you need to do make sure the battery is fully charged., now if you if this solution will not resolve the issue it means that the Gear Lens is defective thats why your Lens will not retract and camera will not stay On. you need to call kodak to send your camera for repair call toll free 1 800 235 6325., Gudluck!

Oct 31, 2009 | Kodak EASYSHARE V1253 Digital Camera

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The lens wont retract(its stuck) thus the camera will not stay on when power button is pushed

FOLLOW this procidure open the camera then rotate the lens and set it like it was before

May 16, 2009 | Kodak EASYSHARE M1063 Digital Camera

1 Answer

Kodak EasyShare DX4900 E13 error


The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance.


Apr 05, 2009 | Kodak EasyShare DX4900 Zoom Digital Camera

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