Question about HP Photosmart 3310 All-In-One InkJet Printer

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My HP 3210 won't make copies

When I try to make a copy of any document, I get an error message that reads: Paper Size Error - Paper size detected is not supported. Job Cancelled.

I have not changed the size of paper I am using and I have not changed any settings but all of the sudden I can't make copies. Anyone know of a solution? Thanks, Steve. paper size error on attempt to copy hp 3310

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  • HP Master
  • 1,996 Answers

HP has a pretty good online troubleshooting site, accessible at support at www.hp.com. I'm not familiar with that particular error, but you might try the steps outlined in this link for starters...
If changing the size settings doesn't work, try changing both size and type and rebooting, then changing back to your standards. That should force the driver to be reloaded. Sometimes all you can do is reset the printer. To do this,, turn off printer, unplug both power and data cables, wait a few minutes, then reconnect and turn on again.
But search the online database for more specific instructions for your model.


I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take a moment to kindly rate this post....thanks!



Posted on Apr 15, 2009

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Posted on Jan 02, 2017

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1 Answer

When I want to make a copy it tells me "Paper size


Hi,

Good day, Regarding the error message that your getting, that means the paper where you want to print that document is not supported by the printer. Usually you'll the see supported paper size if you click the print option or print setup for your printer. The only way to resolve this is to use the appropriate size of paper like.

You can also try this steps to change size for the documents you want to print

>Open the File menu and click Print.
>Click the Settings tab
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>If none of the selections are suitable, select Custom. A box will appear inviting you to set your
own measurements. Enter the width and length that you want.
>Click OK.


These are the usual paper size use. It's 8 1/2 by 11 inches and the other one that you could use in most printers is 8 1/2 by 14. The first one is known as Letter size, the other one is known as Legal size. Hope this information help in resolving your issue. Have a great day.

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Hi,
Paper mismatch errors occur because the printer scans the width of the envelope before printing. If the paper size setting in the printer driver does not match the paper actually loaded in the printer, the printer reports a 'Paper size error'.
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I'm trying to copy from 8 1/2 x 11 paper to 8 1/2 x 11 paper. But the printer says the paper size detected is not supported. Job cancelled. It printed fine a couple of days ago and I've changed NOTHING!...


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First customize the paper size in the Page Setup. Secondly when you send command for print, change the paper size to custom size from the Printer Properties and click print. On the other hand, you can select the paper size from the printer's menu itself after sending the print command. Please make sure that the right driver of the printer is installed on your computer.

Hope it will help and fix your problem.

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Paper size detected is not supported when making a copy


When I saw that so many other people were also getting this error message, I thought sure there would be a solution posted by somebody before too long. Guess no one could figure it out!

The problem continued and was getting extremely irritating so I went and spent a couple of hours on HP's support site and finally figured out what to do, even though I never did find the exact error message we've all been getting.

Basically, the fix is to change the paper size default setting in the Copy Menu from Automatic to Letter. You do this by pressing Copy, then #6, select Letter (which is #2), and that will bring you back to the Copy Menu. Scroll down through all 10 selections until you get to the bottom which is Set New Defaults and select this.

I've tried making several copies and it has worked every time now...no error message in sight! However, if you're trying to make copies onto paper other than standard 8.5x11, you'll have to select that with each individual job since there will no longer be an "Automatic" detection.

Hope this helps everyone else who has had this annoying problem!

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