Question about Maytag Neptune MAH9700 Front Load Washer

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Fabric softener won't empty

The fabric softener has not emptied for several days now. I tried rinsing out the blue piece in hot water and the white tray that holds the softener also. Never had trouble before. Any suggestions would be helpful. Thank you.

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Re: fabric softener won't empty

As you have said you have cleaned out all of the soap drawer a good place to start is assume the problem could be the water supply solenoid, the water not getting through, remove power plug, the lid, and test the solenoid for open circuit, and replace if needed, if this has helped please rate me

Posted on Sep 14, 2007

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Fabric softener not dispensing

It might be clogged, try putting some hot water (not boiling hot tap water is fine) to in clog it. Look up the manual and see if the dispenser can be removed for cleaning.

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This is a result of the siphoning action and is part of the normal operation of the washer. Water
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• When washing is completed, wipe top and sides of washer with a damp cloth. Turn water
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• As needed, clean the cabinet with mild soap and water. Never use harsh, gritty or
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Detergent and fabric softener may build up in the dispenser drawer. Residue should be removed
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try this out for more ref check the operations mannual page 7

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1 Answer

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my son had this same problem and when we took the dispenser out and checked the hoses they were clogged with semi hardened fabric softener that didn't pass through. they always used a warm wash with a cold rinse and since i told them to use a hot water wash with a cold rinse at least once a month they have not had a problem. hope this helps.

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I had this problem also. I pulled the drawer out, then removed the softener assembly. (the blue piece) In the front there is a hole that lets the softener liquid drain into the funnel to go into the machine. It was clogged with a little bit of dried up softener liquid. Cleared that and it worked fine. We've had the washer for 3 years and have had to do this several times. Seems to be a problem.

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My husband just fixed ours after not seeing a solution on any other site. He pulled out the dispensing unit and pulled off the blue plastic piece on the top of the fabric softener and bleaching section. He then ran warm/hot water (not boiling hot) through the holes where the fabric softener is suppose to flow through. This cleaned out excess fabric softener that had coagulated in the elbow and blocked the flow of softener to the unit.

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