Startup issue The gateway I have turns on and gets to the window for safe mod and start windows normally if you select anything it restarts the computer. I have no idea what is going on any idea??

This sounds like a failed update. Restart the computer and hit either F2 or F8 or possibly Tab or Delete once the splash screen comes up. This should give you a windows startup option for safe mode. Click Safe Mode with Networking and let the computer startup. This will bypass all current startup items and possible problematic services. Login and start up Task Manager. View startup items and look to see if anything is starting up that says "Windows Update" or if anything else stands out that shouldn't be there. Names that are random garbled letters, etc. Disable these for normal startup. Now click on control panel under start menu and go to windows update and see if any updates failed to install. If they did, disable install automatically in windows update.

After this go to "run" and type in msconfig. Click normal startup, hit apply, when the message that says "restart computer" pops up click yes and let it restart the computer normally.

Which operating system and do you have Norton antivirus ???
Turn Off Safe Mode

You rebooted your PC at least 10 times now, and still it refuses to start in anything other than Safe Mode.
Your many attempts to perform a system restore have yet to be victorious. It just will not boot up normally.
According to Microsoft, if you have Norton Antivirus 2001 installed on your computer, it is the root of the problem. Microsoft suggests you disable it.

Restart your computer. Let it load completely in Safe Mode.
Press "Run" on your Start menu.
Once you see the Open box, enter into the provided text box: misconfig.
Then press "Enter" or Select "OK."
Select on the new dialog box that has appeared "Selective Startup."
Select "NAVAP.VxD" on the Static VxD tab.
Remove the check in the check box you now see.
Select "OK."
Remove the check in the check box next to Norton Auto Protect.
Select "OK."
Reboot your system and it will be in Normal Mode.
Turn Off Safe Mode in Windows XP
The purpose of booting your computer in safe mode is to resolve issues.
Only your basic, most dire drivers and programs will run to block viruses and surreptitious software from executing on your system.
But once the issue is resolved, you need to get back to the standard Windows mode. In order to turn off safe mode in Windows XP, you must go through the same steps that you took to turn it on.

Reboot your Windows system.
Press the "F8" key several times as soon as you see the first Windows XP logo appear on your screen as the computer is booting.
This will bring up a black screen that displays the "Windows Advanced Options Menu."
Press the down arrow button on your keyboard to scroll down the list.
Select "Start Windows Normally" and then hit "Enter."
Allow the system to boot.
Enter your Windows XP user password (if you set one) and log in as usual.

First try starting your computer in safe mode. Power down, then hit power button and tapping F8 will get you to this option window. You can also choose safe mode with networking. While in this mode check for any new updates. If you installed new software or hardware uninstall these. Try restarting computer. If this doesn't work and you have a recovery disk put it in while computer is on and then restart.

It is most certainly a driver, but if you cant access the safe mode also that could be a hardware issue.. Try to troubleshoot with a windows installation cd. Put it in and boot the pc. It will start the windows instalation, you choose repair computer and not install windows. The command prompt will open, try to troubleshoot from there.. Thanks!

Enter Safe Mode at startup Follow the steps below to start Windows Vista in Safe Mode.

1. Remove all CDs and DVDs from the computer.
2. Restart the computer.
3. At the first screen on restart, before the HP or Windows logo appears, press the f8 key repeatedly.
4. When prompted, select the Safe Mode with Networking option.
5. Log onto the computer with a user account that has administrator rights.

Enter Safe Mode when PC is operating If the computer can boot into the Vista operating system, follow the steps below to enter Safe Mode.

1. Click Start , type msconfig in the search field, and then press the enter to open the System Configuration window.
2. On the General tab of the System Configuration window, select Diagnostic startup .
3. On the Boot tab, select Safe boot and click OK .
4. When prompted, click Restart to start the computer in Safe Mode. If the computer does not restart automatically, press the Power button to turn the power on.
5. On the Tools tab of the System Configuration window, select and launch the desired diagnostic tool.

The computer is now operating in Safe Mode. Exit the Safe Mode After completing the required troubleshooting and repair, follow the steps below to exit Safe Mode and return to normal operation.

1. Click Start , type msconfig in the search field, and then press enter to open the System Configuration window.
2. On the General tab of the System Configuration window, select Normal startup and click OK .

The computer restarts in the normal mode.

Power on or Restart your computer, keep tapping F8 on the keyboard while it boots up. After few seconds, you'll be taken to the "Advanced Boot Options" with "Safe Mode" in the lists. Use the Up-Down arrow keys to highlight the "Safe Mode" and press enter on the keyboard to confirm the selected boot options. Black Screen with white texts will be displayed on the display, wait for few seconds until you see the windows logon Screen. You'll also see a confirmation message box asking you to confirm to boot into Safe Mode, click "yes" or "Ok" and proceed forward. There now you are in the Safe Mode.

If you need further help, let me know.

Good luck.

Thanks for using FixYa.

hi you can try this , Restart the computer.
At the first startup screens, press the F8 key repeatedly until the Windows Startup Menu appears.
Select Normal Startup.
If the computer still starts in safe mode, go to the next step.

1. Disconnect all peripherals attached to the computer.
2. Restart the computer twice.
   1. If Windows does not start in safe mode, re-attach one peripheral at a time until you find the peripheral that is causing the problem. Refer to the peripheral's support to see if there are any known issues and resolutions for this problem.
   2. If Windows still starts in safe mode, disconnect any recently added hardware as explained in the following section.
   3. Turn the PC off, wait about ten seconds, and then turn the computer on.
   4. Press the F1 key repeatedly during the first logo screen (This keypress may be different on some computer models).
   5. Press the F5 key and then press the Enter key to set the setup defaults.
   6. Press the F10 key and then press Enter to save the settings and exit.
   7. try system restore and restart the system
   8. Click Start , Run , and type the following into the Open field: msconfig
   9. Click the Boot.ini tab.
   10. Remove the checkmark next to /Safeboot , if it is selected.
   11. Click OK and restart the PC.
   
   

Ok, Start the laptop in safe mode.
Press F8 (do it a few times) just after the initial screens have faded when you turn the laptop on.
You will get a Windows Startup screen.
Select Safe Mode and press Enter twice.
After you get into Windows, goto..
Start - - Run
Type msconfig and click the OK button
In the new window that pops up select the Startup tab.
Click the word Manufacturer and it will sort the list into order.
Scroll down the list and remove the ticks from anything where Microsoft is NOT the manufacturer. Also make sure to leave your Anti Virus software ticked. It may list itself as anything, but reading the text will let you know what is what. If unsure, then just leave the Microsoft boxes checked and the rest unchecked.
Click Apply
Then OK
OK any other boxes that pop up, and restart normally.

Post back and let me know if you can now get in normally and we can proceed from there.