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Browser will not work

After a typical windows update I can not get on to the internet. I can ping websites but can not browse.

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Re: Browser will not work

Open IE>tools>internet options>general tab>delete cookies &delete files& clear history...also press restore default button on each tab. if same prob then better download or get opera/mozilla browser to browse net

Posted on Oct 17, 2007

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Re: Browser will not work

Switch over to Firefox (mozilla). Better browser than IE.

Posted on Sep 15, 2007

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Re: Browser will not work

It is Internet Explorer 7 but unless you have XP service pack 2 or higher it wont install and if you have service pack 2 it will backup your old Internet Explorer.

Posted on Sep 14, 2007

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Re: Browser will not work

Hi First try to get Netscape then download the newest of internet explorer i think its number7 if my memory serves then remove the version that you have and use then Netscape to reinstall Internet explorer Hope this works Paddy

Posted on Sep 14, 2007

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I am having a problem accessing a website that requires Internet Explorer and I can barely get in and for only short periods of time

To help you troubleshoot the issue about accessing the website through using internet explorer browser, please find the instructions given below:
- First of all, try updating and installing latest Windows Update.
- To do these, click on Start button and then type 'Windows Update' in the search programs and files box.
- Select Windows Update and now select 'check for updates' on the screen.
- If windows updates are available, click on 'Install update'.
- After completely installing the Windows Updates, restart the computer once and see if you are able to access that particular website through internet explorer browser.
If issue persists, it is recommended to install latest version of internet explorer browser. Please follow the steps as given below:
- Open internet explorer browser, click the 'Tools button' (click 'Help' in the Menu bar), and then click 'About Internet Explorer'.
- Select the 'Install new versions automatically' check box, click Close.

May 24, 2016 | PC Desktops


Internet not working , can't connect to the internet

Is your internet not working? Unable to connect to any websites? Read more below to help resolve these issues.

First, you need to make sure your home network is configured and up and running. You can click here to read my article on how to configure a home network.

One of the first troubleshooting steps I recommend is to check the network cables in the network. Make sure all cables are firmly seated in the connection port. Also, if you have cable splitters I recommend you unplug the coaxial cables and plug them back in. Simply resetting cables can resolve connectivity issues. Replacing cable splitters can also help as well. They are fairly cheap to purchase and your Internet Provider may be able to send you out some for free. Continue on with the steps below if this does not help,

1)First, you can test if you are able to send data past your local gateway. Your gateway is your router. It is the gateway to the outside world. If your internet is working properly, you should be able to communicate past this.

In Windows you can use the ping command to test,
Click Start > Run and in the run box type "Command" or "cmd". A black DOS window should open. In the DOS window, type
ping or any website you have in mind. Try multiple ones.
Below is example of a working internet connection,

Pinging [] with 32 bytes of d
Reply from bytes=32 time=45ms TTL=52
Reply from bytes=32 time=46ms TTL=52
Reply from bytes=32 time=45ms TTL=52
Reply from bytes=32 time=45ms TTL=52

Ping statistics for
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 45ms, Maximum = 46ms, Average = 45ms

As you can see, I am able to communicate with If you ARE able to communicate past your gateway, but still unable to visit websites then continue below. If you are NOT able to communicate past the gateway, SKIP to step 5

2) You may have an issue with your Internet Browser. Try using a different internet browser to see if you can view websites. If you are able to with different browser, then you narrowed the problem down to that browser. Some examples of browsers are Internet Explorer, Mozilla FireFox, Safari and Google Chrome.

3) If you are unable to get any Internet Browsers to work, then there may be a different problem. You could have a Firewall on your computer, or a anti virus program that is causing problems. The best way to test this out is to disable any anti-virus programs or firewalls you have.

4)Simply, the website you are trying to go to is down due to technical reasons you can't control. Make sure this is not the case by visiting other websites.

5) Make sure your computer is setup to obtain an IP address automatically and to obtain DNS information automatically. Why? When you purchase internet service from a Internet Service Provider, they typically assign you DCHP addresses and these can change all the time. So, if you input an IP address manually, then it may work for a while and stop working.

-To make sure your computer is configured to obtain this information automatically, in windows, go to Start > Control Panel > Network Connections. Right click on Wireless Area Connection or Local Area connection depending on if you are wired or wireless and choose Properties. In Properties, select IPV4 and click properties. Make sure Obtain IP address and Obtain DNS automatically is checked.

6)Once you do step 5 and still have trouble, your internet service just may be down due to technical reasons outside of your control. You can contact your Internet Service provider and speak with technical support to confirm this.

7)Check step 3 as this can cause routing issues.

8)Power cycle your equipment. This basically means to turn off and back on. The proper way to do this is in a certain order(MODEM > ROUTER > COMPUTER)

--Turn off your modem, router and computer. After 10 seconds plug in your modem. Wait 30 seconds and plug in your router. Wait 30 seconds and turn on your computer. On your computer, renew your ip address. To do this, go to Start > Run and in the run box type "cmd" or "command". In the black DOS window, type
ipconfig /release
after the command runs type
ipconfig /renew

I hope this article was informative!


on May 23, 2011 | PC Desktops


Unable to browse with Windows

While having a computer is great, there are times when you are going to have issues. First, make sure you are connected to the internet. You can do it a few different ways, hook another computer to your modem or router. If you have a wireless router, you can also connect to it via your smart phone or ipod. If these work, then you connection is good and it's your computer.
One of the first steps in seeing where windows is broken. Fist we need to ping a website. This allows you to see if your computer can actually see outword to the internet. Click on start, run, and type in "cmd". You will get a small black box. After the "C:>" type in "ping" You want to see if you get 4 out of 4 replys. This means your computer is connect to the internet and it is able to see
If this works, next, type in the IP address your were given for google, in my case it was, in the address bar of internet explorer. This will tell you if you are having an issue with your browser or not. You can also try getting a different web browser, such as Firefox or Chrome, then run Windows updates.
If you are unable to ping, then check your LAN(local are network) by right clicking on My Network Places, and selecting properties. If your LAN shows as disconnected, right click on it and chose enable. Try pinging again. Also, check your firewalls and turn them off.
There are many other things you can try, but this should be a good overview of some starting steps on fixing an issue where you can not browse

on Mar 04, 2011 | PC Desktops

1 Answer

I want to know if I need to update to IE 11? Why do I get a pop-up everyday telling me to do that?

Use Caution. Pop-ups can appear for various reasons and they may not be legitimate.

To check for updates for your Windows computer, simple go to Start > Control Panel > Windows Update and choose to check for updates. If you have updates, go ahead and choose to install them.

It's important for the security of your computer to have an up-to-date browser, which is why you should get the newest, especially since they are free or included like IE (Internet Explorer).

Other good browsers include:

Download Firefox Free Web Browser
Get fast free web browser
Opera browser The alternative web browser Download free
Apple Safari Browse the web in smarter more powerful ways

Aug 27, 2014 | Dell PC Desktops

1 Answer

Facebook is not working

Hi Sue,
Are you able to browse other websites ? try using other browsers (firefox, google chrome or Internet explorer) you optimize your browser (clear cache and cookies)
If you are not able to browse all websites , check your internet connection itself.
Hope this help.


Jun 25, 2013 | PC Desktops

1 Answer

Internet shuts it self off

Whereas Internet Explorer is a very popular browser, you may have problems with it from time to time. Internet Explorer has been known to either randomly shut down or close pages. This can be extremely irritating, especially if you are in the middle of a project. Use these tips to fix Internet Explorer if it keeps closing Web pages.

Start by deleting your browsing history. Open Internet Explorer and click the "Safety" tab found in the top right corner of the Web browser. Then, choose the "Delete Browsing History" option. A box will appear on the computer screen. Make sure that there are checkmarks next to each option listed in the box. Click the "Delete" tab to delete the browsing history. Move to the next step if Internet Explorer keeps closing pages. Download, install and then run both an anti-malware and an anti-virus software program. anti malware free edition Win XP/2003/Vista/Windows7 microsoft security essentials your operating system must be registered Spyware, adware, viruses and other similar infections can cause Internet Explorer to shut down or close pages. Deleting your browsing history may not take care of these problems. Spybot and AVG Anti-Virus are two very useful free programs that will search for and remove harmful infections from your computer. Freeware detect and remove a multitude of adware files and modules. Try resetting the Internet Explorer settings. Open Internet Explorer and then click "Tools." Choose "Internet Options." Click the "Advanced" tab. Then, click "Reset" found at the bottom of the box. A second box will appear on the screen. Click the "Delete personal settings" option and then click "Reset." You will need to restart Internet Explorer to finish the process. Go to the next step if Internet Explorer continues to close pages. Run Windows Update. Open Internet Explorer and click the "Safety" tab in the top right corner of the Web browser. Select the "Windows Update" option. You will be taken to the Windows Update Web page. Click the "Express" tab on that age. Windows Update will then check for any updates. Click the "Install Updates" tab to install any of the recommended updates. Hope this helps.

Dec 29, 2012 | IBM ThinkCentre PC Desktops

1 Answer

How do i deleat recent browsing history

To delete your Internet browsing history:
  • With Internet Explorer: Open the browser, click on the Tools menu near the top right hand corner, then select 'Delete Browsing History'.
  • With Firefox: Open the browser, then press Ctrl + Shift + Delete.
  • With Google Chrome: Open the browser, click on the wrench icon on your browser toolbar, select Tools, then Clear Browsing Data.
If you're unsure with Internet browser you use, you most likely use Internet Explorer as it's provided with Windows as standard.

Dec 26, 2011 | PC Desktops

1 Answer

I have a dell optiplex gx520,it is hooked up to wireless connection and it's showing that the signal is good,but IE won't let us view webpage......

can you check if have a valild IP address?

1. Start > RUN > type in "cmd"
2. On the command prompt windows (black DOS window),
> type "ipconfig" > hit Enter
> you should have a valid IP address (something like 192.168.x.x)
• if yes, then try to ping a website
• if no, (you should see somthing like 169.254.x.x), check your wireless settings again.
**good signal doesnt mean that you are connected, it could be a conflict with wireless encryptions too..**
3. to perform PING
> on the CMD screen (back DOS based window), type "ping (space)"
> you should see ping statistics, something like "packets sent=4 received=4 lost=0"
• if 0% lost > your connected to the internet
• if 100% lost > you have no connection
> again check your wireless again
4. If you can Ping and you can't still view webpages using IE here's what I suggest
• Optimize your browser
-delete temporary internet files and cookies
4a.1 Open Internet Explorer
4a.2 Click "Tools" (the icon that looks ike a cogwheel / gear; usually at the upper right corner of internet explorer)
4a.3 Click "Internet Options"
4a.3 Click "Delete" under the General Tab Screen
4a.4 Restart Internet Explorer
• Reset Internet Explorer to factory settings
4b.1 Open Internet Explorer
4b.2 Click "Tools" (the icon that looks ike a cogwheel / gear; usually at the upper right corner of internet explorer)
4b.3 Click "Internet Options"
4b.4 Click on the "Advanced" tab
4b.5 Click on "RESET"
4b.6 Restart Internet Explorer

Hopes this Helps

Aug 09, 2011 | PC Desktops

1 Answer

I couldnt browse the internet but im connected to to the ISP coz i try to ping it... it was connected

Very quick test to find out the cause. open command prompt and try to ping

If it resolves an IP for google, then open a web browser, any web browser will do. This is providing that you are sure your computer is free of viruses, spyware, or malware such as browser hijackers and so forth. Anyway, if you try to go to and cannot get there, the place the IP in the browser for you got from the ping results. If you get the google page by IP, then you are having DNS issues. Contact your provider and report this so they can fix it for you.

That is my shortest answer for this problem.

Happy Surfing

Mar 02, 2009 | PC Desktops

1 Answer

Error message

The most common cause of this issue is not restarting the computer following the installation of Internet Explorer 7. It seems that if you do not restart Windows immediately after the installation has completed, it causes some side-effects, particularly the error you describe. This may not have been your fault, as the Internet Explorer 7 update may have been automatically downloaded and installed from the Windows Update website. After the update was installed, and you were prompted to restart, you might have elected not to restart (as you did not realise the implications of such) and thus now the program does not work correctly. In this case, the workaround for the issue is to uninstall Internet Explorer 7, through the “Add/Remove Programs” control panel, and then reinstall Internet Explorer 7. Make sure you restart the computer once the installation has completed!

Apart from reinstalling Internet Explorer 7 I was unable to find any other workarounds for the problem. Some users have reported having to reinstall Windows, but this is only in extreme cases. In the worst case, you may have to just uninstall Internet Explorer 7 and go back to using Internet Explorer 6. However, I imagine you might like the new Internet Explorer 7 features such as tabbed browsing. Should this be the case, and you are unable to resolve the problem with Internet Explorer 7, perhaps another alternative is to try Mozilla Firefox ( This is a very popular free open-source web browser, with many of the same features (tabbed browsing, RSS integration, etc.). This could be a useful compromise if you are still unable to get Internet Explorer 7 to work correctly.

Mar 25, 2008 | PC Desktops

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