Question about HP Pavilion a1610n PC Desktop

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Slow computer HP Pavilion desktop computer is four years old. Computer can't run anti-virus or back-up to exterior hard drive. The internet works but outlook won't open. When I scan thru system folders some folder names are blue and other are black (usually they are all black). I have a few anti virus programs on the computer which probably need to be removed. I cannot remove Symantec stuff. My goal is to backup my material on my external hard drive so it is available for my new computer. The current state of my existing computer is not allowing me to do this.

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  • Anonymous Mar 21, 2014

    I am replacing with a new computer and want to remove the hard drive from the old one before discarding

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Sounds like your hard drive is (almost) full. The first thing is to make some empty space on it. Right-Click on you Drive C icon, and select Properties from the menu. If you have less than 15% disc space free, you cannot run Defragmentation. You need to erase some files, starting with the unnecessary ones like Cookies, URL, and stuff from your browsing sessions. Secondly, remove some files manually. The blue names means the files are COMPRESSED (don't worry about this). Remove all but ONE antivirus. Symantec have a Norton Removal Tool (Free download). The goal is make enough room to make the PC fast enough to do the backup.

Posted on Apr 14, 2009

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