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Does the bonoculars have a users manual? If not, you can download a users manual, by Googling "users manual" and a bunch of sites will come up to check out users manuals for various products.
Here are links to the manuals. You will need a PDF viewer such as Adobe Reader or Foxit Reader in order to open them: Users Manual Quick Setup Guide Software Users Manual
It seems to me that you are missing part of the print alignment procedure. See page 12-18 in Chapter 12, Troubleshooting and routine maintenance, of the Users Manual.
If the unit fails after two or three proper and complete attempts, the unit might need service. Contact Brother Customer Service for further troubleshooting -- see page i of the Users Manual.
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