Question about Dyson DC40 Animal Ball-Technology Upright Vacuum Cleaner

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Just have this over 2wks now was going great until a wk ago its as if its on a slow mode it goes for 8 seconds and stops and i have to continue every 8 seconds to press button to get it to go has lost suction as well have cleaned and followed troubled shooting to no avail i have arthritis in my hands and joints and am at my wits end could you help kind regard jacqueline

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  • Dyson Master
  • 12,363 Answers

I think you need new brushes for the motor and that is why the unit keeps cutting out on you.

Posted on Sep 09, 2017

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Posted on Jan 02, 2017

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

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    SOURCE: Why doesn't the Dyson work at base with brushes

    Hi Barbara,

    I'm sorry to hear you're having difficulties with your DC14. If your machine has suction through the wand, but not through the cleaner head, it's likely that there's a blockage somewhere in the cleaner head. The filter may also need a wash.

    The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:

    http://www.dyson.com/support/help.asp?article=622&product=DC14-ANIMAL_US

    This should resolve the issue - however, if you'd like further assistance, please call us free on 0800 298 0298 (UK), or 1866MYDYSON (US) so we can help.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Posted on Nov 15, 2011

    SOURCE: DC17 suction motor stopped

    It could be that your cyclone needs to be replaced. Depending on how the unit was cleaned (the cyclone in particular). Some people who service these machines wash the cyclone with out completely dismantling it, they just fill it with water and shake stuff out of it. This can cause debris inside the cyclone to become lodged causing clogs. If after checking for clogs and if your changeover valve is working (the piece that moves back and forth on the side of the machine when you pull the handle back to vacuum carpets) and the machine is in the upright posistion and the hose doesn't work, then you probably have a cyclone problem.

    If you need any help feel free to contact me.

    Tim
    TheVacCenter.com

    Posted on Mar 13, 2013

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