Question about Dell 5100cn Laser Printer

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Screechy printer It was sold to me as refurbished and has new ink and rollers look new but print from tray and it screeches and wow if you go to the MPF and do an envelop it is just ear splitting. It prints great but the noise is just unbearable. Can someone help?

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  • bear6567 Sep 18, 2007

    I have just installed a new transfer roller and it is the same.Why do you feel the toner drum?



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Hi, I work on Laser printers alot and often find that squeaking is caused by the fuser bearings going bad. Usually replacing the fuser is not a difficult fix, but can be a little pricey depending on the model. One thing to try before replacing the fuser would be to try replacing the toner/drum and making sure that is not the source of the noise. Hope that helps.

Posted on Sep 14, 2007

  • David Washer
    David Washer Sep 19, 2007

    The thought comes from working on mulitple brands and sizes of printers that often have drums that squeak and make noise that is gone once replaced. But in my own defense, noise is a problem that is one of the hardest things to fix on a laser printer because of the many moving parts that can get worn or covered in toner.



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How do I clean rollers on my dell printer

How to Clean Your Printer's Rollers
  1. Turn Off Your Printer - Use the power button to turn off your printer. After it has successfully powered off, unplug it. You don't want any power coming into the machine while you are cleaning it.
  2. Let it Cool Down - Even if you haven't printed anything recently, you should still let your printer cool down for a few minutes. While it's on standby, it can build up a decent amount of heat. The last thing you need is to burn yourself while trying to clean its rollers.
  3. Remove the Paper Tray - In most cases, you will need to remove the paper tray in order to gain access to the printer rollers. This is usually as simple as pulling it right out. You will have to remove any paper that is in it first. If you're unsure about how to remove the tray, refer to your owner's manual. Don't force the tray out of your machine. You could inadvertently damage it by doing so.
  4. Remove the Ink Cartridges - This step isn't always necessary. If the ink cartridges stand between you and the rollers though, you will have to remove them. Simply remove them as if you are going to exchange them for new ones.
  5. Have Your Supplies Ready - You probably already have what you need to clean the printer rollers. A lint-free cloth is a must, and water will generally suffice. If you'd prefer, you may also use isopropyl alcohol. However, you should wipe the components down with water after cleaning them with the alcohol. If you don't, an oily reside could be left behind, and it could have a very negative impact on print quality.
  6. Clean the Rollers - Now it's time to get down to business. Lightly dampen your lint-free cloth with water or alcohol. Squeeze it out to ensure that it's not too wet. Hold the cloth in one hand and press it lightly against the first roller. With your other hand, gently rotate the roller until you have cleaned it all the way around. Be extremely careful. Do not use too much pressure. You might have to run it through a few times to remove all of the residue.
  7. Repeat for Each Roller - Simply repeat the same process for each printer roller.
  8. Get Ready to Print - Once you're satisfied that the rollers are clean and dry, replace the ink cartridges. Replace the paper tray and load it with paper. Plug the machine back in and power it up again.
Thank You,
Dell-Jesse L
Dell Social Media and Communities

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Printer will not jammed ......the paper jammed in the machine..and I pulled it out....

1. Inspect the paper trays to make sure they are not overloaded. To determine if this is the problem, do a test print with only one piece of paper loaded in the paper tray. (If this turns out to be the problem, keep the paper tray half-full in the future.)
2. Check that the type of paper being used falls within the printer manufacturer's recommendations. For example, paper designed for ink-jet printers doesn't necessarily work well in laser printers. High-quality, bonded paper will cause paper jams in some printers; look for bonded paper that is "laser and ink-jet compatible."
3. If someone has recently printed labels on this printer, check to see if a label has come unglued from a sheet and become stuck inside the printer.
4. Check the gears and rollers for stuck shreds of torn paper from previous jams. Turn off the printer before you attempt to remove the bits of paper.f you have a laser printermag-glass_10x10.gif, inspect the printer's paper rollers. They should be smooth but not shiny. Rollers that are cracked or glazed are a frequent cause of paper jams and should be replaced by a technician.
5. if you have a laser printer, try cleaning the printer's paper rollers with a lint-free cloth and isopropyl alcohol (available atelectronics shops or drugstore.Try changing the toner or ink cartridge.

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1 Answer

My machine needs the ink changed? how do I do this

There is no ink in that model, it is a thermal printer. You might have the wrong paper or a bad print head or a bad print roller. To test this. Get some thermal paper (You will know it is thermal if you expose it to a heat source and it turns black) and some electrical tape. But a small strip of electrical tape on the print roller. Then do a test sheet. if it prints out darker where you have the electrical tape on the roller it means you need a new roller or possibly a new paper tray cover. You are not getting enough pressure where the two make contact. if you get nothing you need a new print head. We can help with this, 800 989 4909, ask for Jeff

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1 Answer

I have an Easy Share printer dock series 3 that has paper loaded

To prevent misfeeds and to make sure your pictures look their best, we recommend that you keep the feed roller clean. IMPORTANT: Unplug the power before cleaning the feed rollers.
  1. Unplug the AC power cord from the power outlet.
  2. Remove the paper tray from the printer, and leave the paper tray door open. IMPORTANT: Do not use cotton or cotton swabs to clean the feed roller.
  3. Lightly moisten a lint-free cloth with water.
  4. Use the moistened cloth to gently wipe clean the surface of the feed roller. Advance the feed roller with your thumb as necessary, and continue cleaning.
  5. Let the feed roller dry fully before plugging the AC power cord back into the power outlet.
  6. Insert the paper tray into the printer, then press the Print button to resume printing.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

I’m happy to assist further over the phone at

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1 Answer

Printer has new ink but does not print even though it sound like it is printing.

what kind of printer? Laser or Ink Jet? If it is ink jet, your print heads might be clogged and need severe cleaning or replacement. If you have the manual it should tell you where exactly your print heads are located. If not, search your printers manual online. If you CAN access your printheads, clean the print heads gently with a cotton swap using rubbing alcohol. do not over wet the cotton swab or print heads as too much alcohol could damage the print heads. If the print heads are very hard to get to and the print needs to be disassembled to access them, it is cheaper and worth it to get a new printer otherwise you could damage something else inside the printer.

If the printer is a Laser machine and you inserted a new cartridge and it is not printing, your Drum unit could be expired or your heat rollers. Drum units are sold online from $50 - $300 depending on the model of the machine. Heat rollers are not worth installing unless you know what you are doing.

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1 Answer

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1 Answer

Ink blots deposit onto feed rollers which in turn transfers to all new prints

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It could also be a worn fuser sleeve that is causing the print defect...the fuser would need replaced in that case.

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