Question about Samsung Rugby SGH-a837 Cell Phone

5 Answers

"FREEZE" ON CELL PHONE

How can I "UNFREEZE" my Samsung Rugby Cell Phone? At & T is the provider of the Rugby, but I want to use it with my provider CingularOne of East Texas. I was using it with my provider, however, my son tried putting in his SIMS card, with a different provider, and now it's FROZEN

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  • MARY ANDERSON Apr 16, 2009

    MY SERVICE PROVIDER IS CINGULARONE OF EAST TEXAS - THUS MY SIMS CARD. I WAS GIVEN A SAMSUNG RUGBY CELL PHONE AND THE PROVIDER FOR THE RUGBY IS AT&T. I PUT IN MY CINGULARONE SIMS CARD IN THE RUGBY (AT&T) AND TRIED ENTERING MY UNLOCK CODE, HOWEVER I EXHUSTED MY ATTEMPTS TO UNLOCK THE RUGBY AND NOW IT SHOWS "PHONE FREEZE SIM UNAVAILABLE, PLEASE CONTACT PROVIDER" WHAT CAN I DO TO "UNFREEZE THE PHONE TO USE MY CINGULARONE SIMS CARD IN IT????

  • MARY ANDERSON Apr 16, 2009

    i CONTACTED ATT; THEY COULD NOT GIVE ME THE UNLOCK CODE; I TRIED THE OTHER SUGGESTION; IT DIDN'T WORK. WHAT ELSE CAN I DO

  • MARY ANDERSON Apr 16, 2009

    BY-THE-WAY THE PHONE NEVER SAYS WRONG CARD --- IT SHOWS " PHONE FREEZE " SIM UNAVAILABLE; CONTACT PROVIDER

  • MARY ANDERSON Apr 16, 2009

    MY SERVICE PROVIDER IS CINGULARONE OF EAST TEXAS - THUS MY SIMS CARD. I WAS GIVEN A SAMSUNG RUGBY CELL PHONE AND THE PROVIDER FOR THE RUGBY IS AT&T. I PUT IN MY CINGULARONE SIMS CARD IN THE RUGBY (AT&T) AND TRIED ENTERING MY UNLOCK CODE, HOWEVER I EXHUSTED MY ATTEMPTS TO UNLOCK THE RUGBY AND NOW IT SHOWS "PHONE FREEZE SIM UNAVAILABLE, PLEASE CONTACT PROVIDER" WHAT CAN I DO TO "UNFREEZE THE PHONE TO USE MY CINGULARONE SIMS CARD IN IT????Comment posted on Apr 16, 2009 I'VE RECEIVED A COUPLE OF SUGGESTIONS TO TRY. NONE WORKED.
    i CONTACTED ATT; THEY COULD NOT GIVE ME THE UNLOCK CODE; I TRIED THE OTHER SUGGESTION; IT DIDN'T WORK. WHAT ELSE CAN I DOComment posted on Apr 16, 2009

  • MARY ANDERSON Apr 16, 2009

    Are you saying to put back the AT & T SIMS card???? I don't have a AT & T SIMS card. My SIMS card is for CingularOne of East Texas.

  • MARY ANDERSON Apr 16, 2009

    Is "Phone Freeze" the same as locked and all I need is to get an unlock code so the phone can be unlocked; then I can use my CingularOne SIMS card. I did that with another AT & T Rugby. However, I didn't have a problem when I put in the unlock code for the first Rugby. With this Rugby I guess I hit the wrong numbers and that is when the phone showed "Phone Freeze". So, if I get another unlock code for this IMEI number I can use this phone.?????????

  • MARY ANDERSON Apr 16, 2009

    IS "Phone Freeze" the same as the phone being locked so you can not use a SIMS card from a different provider?

  • MARY ANDERSON Apr 16, 2009

    So, you are telling me "Phone Freeze" is the SAME as LOCKED? I just don't want to pay to have the phone unlocked when that isn't the problem.

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Hi mrsmva,

   Freezing - You can call it as Locking of phone as well.....To be on a safe side, if you try more than one sim in on phone, your phone ought to be locked :( ( the term is called freezing as well _)..


  You need to get in touch with the service provider. There would a lock code you need to enter to open it. Many websites are there to offer you lock codes like :-
http://www.remoteunlocker.com/

But i would prefer you to get in touch with service provide. 
No shorcut would work. It would only add to the frustration and nothing else.
 I totally understand your concern but that  would be the wise solution to get in touch with service provider and get this phone unlocked.
 Hope that would help you.
Thanks for using Fixya.
Do rate the solution.

Posted on Apr 17, 2009

  • taran_2005
    taran_2005 Apr 17, 2009

    Make sure you need to contact cingular one.


    Thanks.

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I have one site i use that may be able to unlock the phone, they promise they can or your money back. follow the link.
http://www.samsungunlocking.com/

Posted on Apr 16, 2009

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Sir try to took the battery and sim card out of the phone wait for 5 min put back your sim card At & T and but the battery back and wait for 30 sec then turn on the phone hope it will work.. please let me know how did u go. thanks

Posted on Apr 16, 2009

  • Fahad I MEMON
    Fahad I MEMON Apr 16, 2009

    Sir you cannot use other sim card in that phone because it seems that your phone is locked to that provider this is the only thing.
    or you can borrow the AT&T sim from your friend or any family member for few minutes 
    put the sim in the phone and then turn it on..
    if it works it means you cannot use any other sim card other than AT&T but if didnot work
    then the best option is to get unlock code from the provider
    or go to any mobile shop and ask them to unlock it.
    thanks...
    and hope it will help you

  • Fahad I MEMON
    Fahad I MEMON Apr 16, 2009

    Absolutely right.
    if the provider will not give you code to unlock it
    go to any mobile shop specially chinese shop.
    they will do it for you, they are well known in this type of work.


    that is the only solution sir.
    i hope you will feel relax and hope the phone will back to its normal .


    thanks and have a nice day

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On the AT&T Network, to unlock the Samsung SGH-A837 (Rugby):

  • Power on without SIM
  • Type in #7465625*638*Unlock code# (8 digit unlock code*)
  • Device should say: “Network Lock Deactivated”
  • Phone may automatically reboot
*The 8 digit code can be obtained by calling AT&T Technical Support and given the representative the IMEI number. In exchange they will give you the Subsidy Unlock Code.
To obtain the IMEI number press *#06# on your mobile device.


Or Try this


Insert ANY unaccepted SIM card in the phone and then turn the phone on, follow the steps in 1 to 4 below to enter all the codes. The phone will states "Wrong card" at the end of step 2 and "network lock deactivated" at the end of step 4 if you do everything right so pls take your time to enter the code or follow the instruction correctly at each step. When entering some of the zeros at steps 3 and 4 your phone may display the zero as hyphen or minus (-), dont worry, just count when entering the zero to ensure you enter just the right numbers of zeros. Now let's begin... 1/ Put any unaccepted SIM card in your SAMSUNG SGH Phone, turn the phone on, it will display "WRONG CARD"

2/ At the wrong card screen, type *7465625*638*00000000*00000000#

3/ Now remove the battery with the SIM card, Put the battery back and turn the phone on again without the SIM card, it will display "Insert SIM card" 4/ At the insert SIM card screen/end of step 3 above type #7465625*638*00000000#

At the end of step 4 phone will show "network lock deactivated" 5/ Now Reinsert your unaccepted card or any other unaccepted SIM card in the phone and enjoy your unlocked phone!

Posted on Apr 16, 2009

  • Sibananda Apr 16, 2009

    try to reset

    *2767*3855# = Full Reset


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There are numerous factors that have to be considered for unlocking a frozen phone. Firstly it depends on the brand of phone you have. Because different brands have different kinds of codes for unlocking. Secondly, You have to see what is the reason of the freeze. It can be because of a viral message, or due to memory overload etc.

If you suspect your SIM has become blocked and you have exhausted all the allowed attempts to enter the correct PIN, you need to enter PUK (Personal Unblocking key) now.

If you see on phone's screen "Please enter PUK Code", you must enter PUK. If you see "Contact service provider" then you need a new SIM.

You should have the PUK but if you haven't then you need to contact your service provider to get PUK - they will charge you a little money.

If they can't help you, try a legitimate online unlocking service - there are many available online.

You can also take your phone to a repair/ unlocking store to get it unlocked.

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Hope I helped with the repair of your problem.
An Accept from you is how I get paid.
And a positive feed back tells me how I did with the repair.

Arjun

Posted on Apr 16, 2009

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Posted on Jan 02, 2017

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SOURCE: Need help "UNFREEING" my Samsung, Rugby cell phone.

i just bought a rugby that it frozen to ATT and am trying to unfreeze it also. I think you mean you have cellular one, not cingular??

Posted on Jul 04, 2010

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