Question about Panasonic KX-TG5632M Twin Cordless Phone

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KZ-TG5632 my phone is good working but caller id function is not working pl help me

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Re: KZ-TG5632

I tried unplugging my phone and plugging it back in. This seems to have worked.

Posted on Feb 26, 2008

Re: KZ-TG5632

Panasonic customer service rep. said to unplug the base power source for a few seconds, then plug it back in. This worked only for a few minutes, then the caller ID failed again, and again and again, no matter how many times this "fix" was attempted. This was not a permanent fix.

Posted on Jan 02, 2008

Re: KZ-TG5632

Firstly, of course you must be paying for the service from your phone company. Secondly, If you are and it's not working, contact them.

Posted on Nov 01, 2007

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Caller ID information is sent after the first full ring. If the call is answered too soon, the caller ID information may not have been sent yet. Some of the many and varied networks do not send caller ID information. In this case you may notice that caller ID is missing only on calls from certain callers. Occasionally bad data is sent, causing your phone to reject it.

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Before accepting the phone company's word, make sure another basic caller id phone can display CID. If it does then check the programming in the phone's set up menu to be sure it hasn't been mistakenly disabled.

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Is the phone FCC approved for use in the US? Does the model purchased in Singapore use the same Caller ID algorithm as US phones? Have you tested a known good caller ID capable phone at your location to make absolutely sure the caller ID is actually turned on?

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I unplugged the power from the base unit and replugged it in. It seems to be working fine know.

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If your cable service is transmitting the caller id data, and the phone has that feature and is working properly, you should be getting the caller id after the second ring. The only way to confirm where your problem lies (the phone or the cable service) is to take your phone to a regular phone line with caller id and see if it works, and vise versa. My guess would be that the Panasonic phone is working fine on a regular phone line of which it was designed to do, and the problem is in the cable carrier not conforming to industry standards. But I may be wrong.

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