Question about Canon MultiPASS MP390 All-In-One InkJet Printer

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Can not use any other functions except print

I have switched over to Vista and now can only print with my printer. I can not scan or access any other functions. I beleive it has something to do with Vista. How can I regain my other functions?

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I have Vista and a MP390. Did you install the MP toolbox, that is where I have to scan from. Also did you check for any new drivers that may need to be installed?

Posted on May 05, 2009

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Posted on Jan 02, 2017

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Epson Stylus CX6000 prints but won't scan in Vista. Works in XP


Sometimes the newer print drivers don't do everything the older ones do. make sure you have a Vista print driver, and that the Vista print driver has that function (my HP Vista driver wouldn't scan for about the first year until HP finally updated the driver) Make sure you have the latest release of the vista print driver. if the problem is the vista print driver, sometimes you can get lucky by running/installing an XP driver on a Vista machine, in XP compatibility mode (right click, compatibility)

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But you can set your MultiPASS to print only mode in which case it will be recognized as another model printer and you'll get basic printer function.
Press the buttons in this order. Menu-Scan-Copy-Set-Set
Restart you computer and it will recognize the printer as Canon BJ S630 This should provide basic print functions.

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please follow the instructions given in the following document. Click here to visit the instruction page.

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Hp psc 1350 all-in-one


Source: HP support

( Click link above to read complete article and instructions )

Introduction A full feature software and driver package for Windows Vista is not available for your product. However, the Windows Vista operating system installed on your computer contains a basic driver solution for your product. With the basic driver, the buttons on the product do not function and some of the advanced product features are not available. But you can still print, scan, and import and view images on a memory card, using the workaround procedures in this document. Use the following instructions to install the basic driver in Windows Vista, and then review the workaround procedures to use the available features for your product. Installing the printer driver When you connect the product to the computer, Windows Vista detects the hardware and automatically installs the correct driver. A notification lets you know when installation begins and when it is complete. You do not have to download any software or insert the product CD.
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  2. Connect the Universal Serial Bus (USB) cable to the printer and to the computer.
  3. A Your devices are ready to use window might display on the screen. If the window displays and does not close automatically, close the window.
Workaround procedures The basic driver in Windows Vista is sufficient for several functions. You can print from a software program, scan documents, and import and view images on a memory card. Printing Use these steps to print from a software program.
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what happens whenever you are trying to scan.... any error message or any error number?

try scanning from the printer to the computer using the scan to option on the front panel of the printer.

try scanning from hp solution center installed in your computer.

try scanning from mspaint. to do so, open paint and click on "file-->from scanners and camera".

how did you installed the driver. have you got the correct cd to install the printer in windows vista???

if not that may be the problem. the printer can print and copy well as you are having the drivers which will work in win vista. but for the scanning functionality you need to get the cd to install the printer in windows vista. you can download it online.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-47767-1&lc=en&cc=us&dlc=en&product=428800&os=2093&lang=en

the above link will help yu to download the win vista software and drivers for this particular printer.

Thanks and regards
Agnel

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More information available at HP HERE.

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