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Hp laptop hey ma dvd-rom does not diaplys any drive...e-drive...wen i tried to troubleshoot it show error code 39

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Re: hp laptop

Hi, This is a common Microsoft CD/DVD driver error. Error code 39 is similar to other error codes (19, 31, 32, and 41). MS is aware of this problem and has a repair instruction page at You have to do registry editing to perform the necessary corrective measures. Hope this be of help/idea to you. Post back how things are or should you need further information. Good luck and kind regards.

Posted on Sep 13, 2007

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Sep 11, 2011 | PC Laptops

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goto run and type "compmgmt.msc"(without quotes) and select disc management if the dvd drive is showing below the hard disks means your dvd drive is working fine only thing you have to do is to right click on the CD-Rom 0 and change drive letter and paths to it
.if the CD ROM option is not seen in disk management then you have to go to the device manager option under computer management and expand cd/dvd -rom drives and you will find your dvd drive model if not that means that your dvd drive has got hardware problem

Aug 06, 2011 | Dell PC Laptops

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Dvd rom is not readable or not showne in my computer

I have had the same problem and error code.
It started as an intermitant fault and then just stopped working.
You can try going into device manager and uninstalling the dvd drive, it will automatically reinstall.
I had to buy a replacement off ebay for about £20, they want about £100 for a new 1

Jul 10, 2010 | Dell Latitude E6400 Notebook

2 Answers


I was fixing a computer the other day and ran across the following error in Device Manager on the CD-ROM drive.

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

Because of this error, the drive did not show up in My Computer and the customer was unable to burn CDs or read any CDs.

I uninstalled the drive from Device Manager, rebooted the computer, and the problem remained, so obviously it appeared to be a registry issue that I would have to solve. If you are receiving this Code 39 error and your CD or DVD drive is missing and has a yellow exclamation mark in Device Manager, I hope this information is useful.

To solve this Code 39 error, follow these instructions:

NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.

1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders

* CurrentControlSet
* Control
* Class
* {4D36E965-E325-11CE-BFC1-08002BE10318}

4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

* UpperFilters
* LowerFilters
* UpperFilters.bak
* LowerFilters.bak

5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor

7) Reboot
your computer

8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone

If you found this helpful , please rate my solution below :D

Kind Regards

Jul 03, 2009 | Acer PC Laptops

1 Answer

Hp laptop

hi this is babu
U need install drives for dvd edrive

Jan 31, 2009 | PC Laptops

1 Answer

Cd-dvd rom error code 10. failed to start


I had similar problems with my HP computer and i found either uninstall it through device manager the reinstalling it through new hardware wizaed in control panel. Or if that doesnt work try opening your laptop up and unplugging/removing the drive itself and restarting the laptop then turn it off again and put the drive back in the computer should then register it as a new device and reinstall it. that second option worked for my drive so it should hopefully work for yours

God Bless

Mar 28, 2008 | Toshiba Satellite P205-S6287 Notebook PC

1 Answer

Toshiba Satellite M45-S351 PC Notebook

cutemah, Is your cd/dvd internal or usb? Have you tried to login using safemode? When the first Toshiba screen appears press the F8 key. Choose safe mode. Since you say the cd/dvd isn't being recognized that too may be the problem. Try removing the cd/dvd player and see if the machine starts. Is the error code only 0x57 or is there more? It is sounding more hardware related than software related. What program are you using to format the hard drive? Send me a little more information please. Let me know what happens. Good Luck, Tim

Mar 14, 2007 | Toshiba Satellite M45-S351 Notebook

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