a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
1) When plugged into power, and plugged into the laptop, gently wiggle the cable from the AC adapter TO laptop.
Do the same on the power cord TO AC adapter.
NO? Go on.
2) The port on the laptop that the plug from the AC adapter plugs into, is the DC Power Jack. If we are discussing an Acer Aspire 5738Z Notebook PC, the DC Power Jack resembles this one, (Not installed),
This sounds like the laptop is faulty if within minutes the laptop is totally drained of power from a so-called full charge. Because the laptop is new then I recommend that you send or take the laptop back for repair or replacement as it's still covered by the manufacturers warranty.
Bad AC power adapter
Bad internal power jack (where the plug goes into the laptop)
The easiest thing to do is to try and use your laptop with the ac power adapter plugged in and no battery. This should work but if it doesnt then you know it probably is your ac power adapter. But if you feel like you have to wiggle and hold the cord in then it may be the jack on the inside. The only way I know how to fix that is to take it apart and resoder the joint holding that part together to make a stronger electrical connection.
As for the battery if you let it sit out for a day it will discharge any current it currently has inside of it and then you can try again to charge it. If that doesnt work and your cord and jack seem fine then you will need to look for a new battery to replace the one that died. This happens over a couple of years as the battery life shortens over the life of the laptop and more so if you use it heavily.
first, check that the battery connection isn't blocked by a sticker or something. second: try disconnecting the battery and ac and hold the power button for 1 minute. then give the battery and ac another try.
let us know how it goes.
if it still doesn't work, time for a warranty replacement.
Ahh, the notorious battery problem. I had (2) units that would not charge or turn on (red light just kept flashing). I opened the unit and disconnected the battery on (1) and completely removed the leaking battery on the other since I could not find replacements batteries. The units work fine now when plugged in (AC or DC adapter of course !). Still looking for a replacement battery...
it may need to be left on charge for a while...
when u first boot by pressing power wait for a minute or so and press and hold power button til shut down then try reboot..also try boot from disk....need to distinguish whether motherboard or software issue.
1:) the battery is dead, and needs to be replaced ( suggest e-bay china seller for cheapest )
2:) the AC adaptor or dc socket on the motherboard is Faulty.
3:) motherboard fault, regarding charging circuit board.
Go for the most cost effective option First. New Battery. Then AC Adaptor. Finally would be motherboard replacement.
Sounds Like From Your Description That You Need Your DC Jack Repaired/Replaced..
THe DC Jack Is the Port where Your AC Adapter Plug Plugs into on the laptop.... THis can be proprietary or non proprietary.... But Either way, the Old Faulty Jack Needs To Be Desoldered and Removed, THe Board Cleaned and a New DC Jack Soldered On.. You Will Then Be able To Power On Laptop With AC Charger and Will again Be Able To CHarge The Battery..