Question about Veramark Avaya eCAS for IP Office (700254980)

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ECas call collection report will not run

I get an error every time I run the report for call collections. The calls are being saved in the SMDR.CSV file on our voice mail server, but they cannot be collected from the remote computer. The remote collection directory path is correct but it cannot pull the data.

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SOURCE: No call data is displayed

Hi Moscom,

Try the following steps:

  • Make sure your rating status is enabled in the Call Processing Status screen
  • If you can't enable rating check your about screen - third table and see if you are over your extension limit
  • If you are over your extension limit you will need to deactivate extensions in your extension or billing number screen and then enable rating
  • Try resetting the Cas Net Startup service
  • Try rebooting the system
  • If you are still not collecting call records please contact Veramark tech support at 585-381-0115 or tech_support@veramark.com so that we can assist with the error
Regards,
Veramark Technical Support

Posted on Oct 08, 2010

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Windows 7 Offline Privacy Statement for the Microsoft Error Reporting Service
For the most up-to-date privacy information, see the online Windows 7 Privacy Statement at:
http://go.microsoft.com/fwlink/?LinkId=104288
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Information collected by or sent to Microsoft by Windows 7 may be stored and processed in the United States or any other country in which Microsoft or its affiliates, subsidiaries, or service providers maintain facilities. Microsoft abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.
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If you choose the recommended settings during Windows 7 setup, basic information about errors will be sent automatically to Microsoft. If a more detailed error report is required, you will be prompted to review it before it is sent. You can change this setting at any time by going to Action Center in Control Panel.
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Microsoft is committed to helping protect the security of your information. We use a variety of security technologies and procedures to help protect your information from unauthorized access, use, or disclosure. For example, we store the information you provide on computer systems with limited access, which are located in controlled facilities.
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http://go.microsoft.com/?LinkID=9634754
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One Microsoft Way
Redmond, Washington 98052 USA

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No call data is displayed in reports. Receive the follow technical message: CARATE1: BULKINSERT ERROR C:\ecas data\log\carate bulkerr.txt Source: C:\Endeavor\ecas\cdr collection\rating\visual...


Hi Moscom,

Try the following steps:
  • Make sure your rating status is enabled in the Call Processing Status screen
  • If you can't enable rating check your about screen - third table and see if you are over your extension limit
  • If you are over your extension limit you will need to deactivate extensions in your extension or billing number screen and then enable rating
  • Try resetting the Cas Net Startup service
  • Try rebooting the system
  • If you are still not collecting call records please contact Veramark tech support at 585-381-0115 or tech_support@veramark.com so that we can assist with the error
Regards,
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