Question about Dell Inspiron 531s Desktop Computer

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Getting device error when trying to connect puter & printer

I removed the printer and reloaded software. but get a device error before finishing download. the printer will print but it takes a long time to get info from puter

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  • Dell Master
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When you state removed the printer, are you stating you physically unplugged the USB cable, from the printer to the computer, and Uninstalled the printer software? If you have an uninstall option for your printer software, it's best to use it. Add/Remove Programs is the second place you go. (IF no uninstall option is present)
Start>Hover on All Programs>printer software>Uninstall.

Try this:
The printer, Must be physically disconnected from the computer, and the printer should be turned off, and unplugged from power. I'll explain why at the end of this.

Go to Start>Hover your mouse cursor on All Programs>Printer software>Look in the list for uninstall.
Click on uninstall. Follow any instructions. If it asks you are you sure, Yes is the answer. If it asks you if you want to delete any personal settings, or saved settings, Yes you do.
If it asks you if you want to restart your computer, NO you don't.

Shut the computer down normally. (Start>Turn Off Computer>Shut Down)
Computer off, unplug it from the surge protector. No power to the computer.
Press the Power On button in, and hold it in. Hold it in for a count of Five seconds. (And I mean Five seconds. Count, 1001, 1002, 1003, 1004, 1005)
Let go of the Power On button.
Do this procedure two more times.

What you are doing, is clearing any CMOS error codes.

Plug the computer back into power. Wait one minute. Turn the computer on. Let Windows fully load up.
Install the printer software CD once more into your optical drive.
Load the printer software.
If it asks you if you wish to restart your computer, Yes you do. If it doesn't ask you, restart your computer anyway.
Once Windows has fully loaded again, and all your programs in the Start menu are finished, plug the printer back into the surge protector. Plug the USB cable back into the computer. Press the Power On button of the printer, and turn it on.

I'm not trying to insult your intelligence in any way, nor your computer prowess. What I believe may have happened here, is that the printer was on, and the USB cable was plugged into the computer, when you went to uninstall and re-install the printer software.

I could be all wrong about this.

When a device is plugged into a computer, Windows recognizes that a new device has been installed.
Windows rushes around, and hurries to find drivers that are compatible with the device. If no drivers are present, Windows matches up it's Generic drivers to that device.

Then THE actual drivers are installed.
Driver conflict results.
Windows: "Which drivers do I use? These or THESE?"

Also, if the uninstall option of a software program is not used First, there could be fragmented files of that uninstalled program, floating around in the registry of Windows.
This is why it's best to use an uninstall option for a program, and then if one is not present, use Add/Remove programs.
Would appreciate some feedback on this. Even if it's an "You're all wet"

Posted on Apr 16, 2009

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    Good Luck!

    Mike

    May 06, 2008 | Computers & Internet

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