Question about Jenn-Air 21.6 cu. ft. Side-By-Side Refrigerator with Filtered Ice and Water

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Ice Dispenser "Flapper" is loose--How does it reattach?

Refrig is a Jenn-Air side-by-side Model # J502789HES. The round flapper that covers the hole where ice is dispensed through came loose, and is just "floating" free. Can't figure out how "flapper" re-attaches. A blow up drawing MIGHT help. Any suggestions? Ice maker works fine. Problem just renders the dispenser inoperable.

Thanks in advance for any help anyone can supply.

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The plastic arms that move the flapper door open and closed are broken. I had this happen to me some months back. You will need to buy a repair kit from your local dealer. Explain what is broken and they can look up their part/kit number. You can't buy just the plastic door. Mine cost about $30 but was worth the price of getting my ice maker dispenser operating again. Very minor mechanics required to open this portion of the mechanism. Mostly some removal of screws and a spring or two. Good luck.

Posted on Jun 10, 2009

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I have a jenn-air jcd2389ges. The hole in the door where the ice comes down into your cup is broken. i believe the foam piece is busted


Here is a kit of the most likely parts that you are talking about=> 12001991 Ice Dispenser Solenoid and Door Kit Just disconnect the power and turn water off before beginning to ddisassemble the fispenser components seen here=> JCD2389GES Dispenser Components
1. Unplug the refrigerator power cord.
2. Remove the overflow grille from the housing.
3. Unsnap front cover at the bottom of the housing.
(using a flat blade screwdriver, and tape or pad, twist the screw driver, or pry out the bottom trim using the molded slots in the bottom of the trim panel).
4. Disconnect the front cover switch harness connector and set the cover aside.
5. Disconnect the power wire harness connector (BL/BK and W wires)
6. Disconnect the flapper door heater wire harness connector (if one is present).
7. Release the dispenser microswitch retainers and slide the switches off of their locator pins. Carefully handle the switches so they do not come apart.
8. Disconnect the wires from the terminals of the lamp holder.
9. Remove the two 1/4. hex head screws from the control bracket and remove the control bracket.
10. Remove the 1/4. hex head screw to remove the water fitting (fill spout) from the water dispenser lever.
11. Unsnap the ice guide and remove it from the ice dispenser lever.
12. Remove the air pot by sliding the rear of the air pot out of the slot molded to the dispenser housing and slip the linkage out of the flapper door mechanism assembly.
13. Unsnap the flapper door and remove it from the ice dispenser lever. While you remove the flapper door, carefully guide the flapper door heater wire and connector over the door mechanism assembly.
14. Remove the 1/4. hex head screw securing the dispenser levers pivot retainer to the dispenser housing and remove the retainer.
15. Remove the water dispenser lever.
16. Remove the ice dispenser lever by maneuvering it around the door mechanism assembly.
17. Pull the pin from the door mechanism assembly and remove the spring and mechanism assembly.
18. Reassemble in reverse order.
Need Help let me know, Thanks Sea Breeze

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How do I disassemble Ice dispenser to troubleshoot flapper door?


Remove the dispenser cover by gently prying starting at the bottom going round and round a little at a time to prevent from breaking it. When it's off the screws will be exposed to access the other components.

Aug 20, 2009 | Refrigerators

1 Answer

Ice dispensor


Make sure that the "flapper-door" closes about 3 seconds after the ice dispenser button is released. Mine had a habit of catching and staying OPEN. This allows warm air to enter the dispenser / freezer compartment causing your problem.

If it is stuck you have to take the dispenser apart to loosen / lubricate the flapper door cam to allow for free movement.

This is the worst ICE system I've ever seen for a variety of reasons.

Jun 06, 2009 | LG LSC26905TT Side by Side Refrigerator

1 Answer

Icemaker problems


Woody, This is one of the easier dispenser assy. to fix. The flapper is pretty simple, it clips on to the hinge assy. The hinge assy. has a spring that closes the flapper. There is a selenoid that pulls the flapper open. You can look up the parts on the net to see what they would cost. Flapper-12562701, hinge assy. 67004119, solenoid-12575401,spring 12565502. I don't know if you need all of them, Im not there to see. But if you have some time on your hands you could save a lot of money doing it yourself. Once fixed, you should be good for a long time. Catriver.

Jul 24, 2007 | Jenn-Air JCD2295HES Side by Side...

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