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Scanner won't work on fax or copy from top feed

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Staples gave me a new printer/fax machine as I had a service contract still in effect.

Posted on Apr 15, 2009

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Posted on Jan 02, 2017

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Why does the fax show lines when transmitted to other end.?


Most likely the scanner window needs to be cleaned. Dirt will cause black lines in the fax.

Aug 29, 2014 | Panasonic KX-FHD331 Plain Paper Thermal...

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The top left "hinge" won't seat, therefore the top feed can't be used to fax, scan or copy.


It's possible that the hinge of the scanner cover broke. If that's the case, you won't be able to scan from the ADF (Auto Document Feeder). If the printer is still under warranty, please call our technical support team to have the printer replaced.

Aug 10, 2012 | Lexmark Pinnacle Pro901 Inkjet Wireless...

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Unwanted verticle line on fax copies


Most likely a fax has been sent or a page copied with 'white out' (Liquid Paper), still wet on the page. As the page feeds over the scanner, (a narrow strip of glass that runs across the width of the page along the feed path) the wet liquid paper comes off on the glass as a thin line and dries. Thereafter, when copying, scanning or sending a fax, the scanner light does not go through the liquid paper streak and the result when printed is a thin vertical line that runs the full length of the page. If this is the cause you will also find that faxes you send to other people will also have this line (although faxes you receive are not affected by this problem with your machine).

To fix the problem: follow the path that the paper travels when sending a fax or making a copy, until you find the scanner (narrow glass strip). Take a clean, soft cloth and a small amount of methylated spirit (or white spirit) and remove the now dried Liquid Paper from the glass. Clean the whole strip ensuring that the glass is left clean and dry.

Feb 22, 2010 | Brother IntelliFAX 560 Plain Paper Fax

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When you send a fax, the other person only gets lines on there copy, not the paper that i faxed


Make a copy with your fax machine. If your scanner is bad you should have a similar problem making copies. The same scanner is used to make a copy as is used to scan and send a fax. If the copy comes out bad your scanner is either dirty or bad. If you can see your copy but it just has a few lines running vertically up and down the page then you need to clean the scanner glass. This is a small strip of glass in the port where you feed it your originals.
Good Luck

Jan 25, 2010 | Panasonic KX-FP151 Plain Paper Thermal...

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Can't fax or copy on brother mfc3240c machine


Sounds like you may have a small obstruction in the scanner feed. This would inhibit making copies and sending faxes. Lift this section up slightly to inspect for small pieces of paper or dust. Blowing it out with compressed air would also be a good idea.

Aug 20, 2009 | Office Equipment & Supplies

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Vertical line from document feeder


there is probably a dirt spot on the scanner glass where the document feeds in. try cleaning the thin glass under the document feed cover.

Apr 24, 2009 | HP Officejet J5780 All-In-One Printer

1 Answer

Printer works fine, but when scanning to copy or scanning to fax a line appears right down the middle of the either the outgoing fax or the printed copy. This when using the feed from the top of the...


If it only happens when you copy or fax, as opposed to 'printing"...clean the scanner glass -both the main glass and the narrow **** glass on the left side.

Please rate me.

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Lexmark x7550 Printer, Scanner, Fax - Clicking Noise Question


top feeder for the scanner (on my x6570) had a loose piece of rubber stuck between the feed wheels. The rubber is part of the guiding mechanism that guides the paper to the feed wheels. Remove rubber strip and reattach it where it belongs.

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