Question about KitchenAid 32685 Mixer

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Knocking sound, pin loose

While running, my KitchenAid classic makes a knocking sound. It seemed to be loose at the pin that joins the motor housing to the stand. The last time I used the mixer, the pin actually came half out of its hole. The mixer was brand new and has only been in use for a couple of months (6-8 uses total).

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  • singer74 Sep 13, 2007

    I've never used a stand mixer before, so I wasn't sure whether they are supposed to run smoothly, or if maybe the knocking was normal.... I guess the pin having come out answers that question?!?

  • singer74 Oct 16, 2007

    Thanks Baker_JB, that helped so much!!

  • KneadsBread Dec 18, 2007

    Hi. Great solution. It worked perfectly. I had the same problem with my artisan stand mixer. While on the top would clank and the pin would gradually "walk out" of place. So, turn the mixer over. The screw is a slotted screw inside the base of the mixer. You can only see it by turning it over. At first I thought they meant the screw you see when you lift the top up. It is not. You have to turn it over and look inside the base. You'll see it there deep inside where the top and bottom join. By the way, I called and described this to KitchenAid and they said it could only be fixed by an authorized service person. Ha!!! They are 40 miles away and I use my mixer every day to bake bread. Guess if I ever want a second career, I'm qualified to be an authorized repair person now. Thank you so much!!!!

  • Anonymous Feb 01, 2009

    thank you very much!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Caci Chapman May 03, 2013

    My pin had come out completely and it was near impossible to put back in. I separated the top from the bottom at the hinge, squirted some olive oil in the hinge hole, put it back together and used a hammer to hammer the pin back through and it slid right in. I then tightened that small screw you were referring to, and it is good as new. Thanks so much!

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"Screws just fall out all the time, the world is an imperfect place." John Bender - The Breakfast Club.

 

I came across this site looking for the same answer. I tinkered with my KSM90 model and think I found the solution.

 

If the hinge pin is vibrating out of its slot, unplug the mixer and flip it upside down. (Removing the bowl makes it easier). You should see a screw centered over the hinge pin. Center the hinge pin and tighten the screw.

 

This should do it, although I tightened about every other screw on the machine before I found this one.

 

Let us know if it works

 

Posted on Oct 16, 2007

  • GrandmaDiane Jun 18, 2011

    Wow! I am so impressed with the internet. I was in the middle of whipping eggwhites for a white chocolate buttercream frosting for a cake I'm making for a big celebration when the pin in my Kitchenaid KMS 90came out....and I could not get it to go back in. I held the top to the bottom by manually!!! until I finished the frosting. I was afraid the machine was kaput since I've had it for about ten years... then checked on line and found this wonderful site...I turned it over, found the screw, loosened it, was able to get the pin back in and then tightened it. YAY!!! Thank you very much!!
    Grandma Diane

  • unitydavid
    unitydavid Mar 14, 2013

    Excellent! I don't know why I didn't think of it myself! So glad you did! I would send you some of the cookies I just made, but they won't fit in my CD drive!

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Here is a VERY HELPFUL video that describes how to fix this problem (which I also had). Good luck!

Posted on Mar 06, 2010

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My pin came right out and I couldn't get it back in. I turned it upside down like someone recommended and loosened the screw, still couldn't get it to line up and go all the way through. I finally put a little cooking oil on the pin, turned the machine on it's side, and it went all the way through. Then I retightened the screw.

Posted on Jul 18, 2008

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I have the same problem, but still can't get the pin to go all the way through. I tried oiling it as suggested above, but had no luck - it sill won't go any further than the hinge - I have tried from both sides. Until I get this sorted out, my expensive Kitchenaid mixer cannot be used.

Posted on Dec 30, 2009

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Hahaha!!!! Yes, tightening the screw from the underside made the whole thing run as good as new!!! I thought that it was that the pin was worn out and that I would need to get a new one, so I took that as an opportunity to convince my wife that a Bosch mixer is better (since that's what I grew up using and my mom still has it 30+ years later.) So now we have a new Bosch and a runs like new KitchenAid!!!! Asi es la vida!!! :)

Posted on May 27, 2013

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Yikes! General rule of thumb is, with electronics, if you hear something rattling or coming loose that shouldnt be get it worked on or looked at immediately before it causes more damage. Since yours is still under the manufacturers warranty immediately contact them to see what the steps are under the warranty. My sister had the same issue which was beyond the warranty it was only the matter of months before it died on here. this is something that cant be fixed by yourself I'm sorry to say...

Posted on Sep 13, 2007

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Posted on Jan 02, 2017

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