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Problem for KitchenAid (32685) Mixer

Knocking sound, pin loose

By singer74 on Sep 13, 2007

" "

While running, my KitchenAid classic makes a knocking sound. It seemed to be loose at the pin that joins the motor housing to the stand. The last time I used the mixer, the pin actually came half out of its hole. The mixer was brand new and has only been in use for a couple of months (6-8 uses total).

Comments:

Sep 13, 2007

- I've never used a stand mixer before, so I wasn't sure whether they are supposed to run smoothly, or if maybe the knocking was normal.... I guess the pin having come out answers that question?!?

Oct 16, 2007

- Thanks Baker_JB, that helped so much!!

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Same Problem

Feb 01, 2009

- thank you very much!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!- Guest

Dec 18, 2007

- Hi. Great solution. It worked perfectly. I had the same problem with my artisan stand mixer. While on the top would clank and the pin would gradually "walk out" of place. So, turn the mixer over. The screw is a slotted screw inside the base of the mixer. You can only see it by turning it over. At first I thought they meant the screw you see when you lift the top up. It is not. You have to turn it over and look inside the base. You'll see it there deep inside where the top and bottom join. By the way, I called and described this to KitchenAid and they said it could only be fixed by an authorized service person. Ha!!! They are 40 miles away and I use my mixer every day to bake bread. Guess if I ever want a second career, I'm qualified to be an authorized repair person now. Thank you so much!!!!- KneadsBread

Best Solution

posted on Oct 16, 2007

Baker_JB

Rank: Apprentice
Rating: 94%, 13 votes

"Screws just fall out all the time, the world is an imperfect place." John Bender - The Breakfast Club.

I came across this site looking for the same answer. I tinkered with my KSM90 model and think I found the solution.

If the hinge pin is vibrating out of its slot, unplug the mixer and flip it upside down. (Removing the bowl makes it easier). You should see a screw centered over the hinge pin. Center the hinge pin and tighten the screw.

This should do it, although I tightened about every other screw on the machine before I found this one.

Let us know if it works

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Solution #2

posted on Sep 13, 2007

cammykins

Rank: Wiz
Rating: 82%, 189 votes

Yikes!

General rule of thumb is, with electronics, if you hear something rattling or coming loose that shouldnt be get it worked on or looked at immediately before it causes more damage.

Since yours is still under the manufacturers warranty immediately contact them to see what the steps are under the warranty.

My sister had the same issue which was beyond the warranty it was only the matter of months before it died on here. this is something that cant be fixed by yourself I'm sorry to say...

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Solution #3

posted on Jul 18, 2008

cindyeo

Rank: Apprentice
Rating: 80%, 3 votes

My pin came right out and I couldn't get it back in. I turned it upside down like someone recommended and loosened the screw, still couldn't get it to line up and go all the way through. I finally put a little cooking oil on the pin, turned the machine on it's side, and it went all the way through. Then I retightened the screw.

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Solution #4

posted on Dec 30, 2009

biggersn

Rank: Apprentice
Rating: 0%, 0 votes

I have the same problem, but still can't get the pin to go all the way through. I tried oiling it as suggested above, but had no luck - it sill won't go any further than the hinge - I have tried from both sides. Until I get this sorted out, my expensive Kitchenaid mixer cannot be used.

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