Question about Tomtom GO 920 GPS Receiver

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I have a tomtom 920 go and i think i have done evrething to get it to work quick gps fix,reset,hold the on and off button for 15 minute,drive around with the gps on and nothing i don't know what else to do i call tomtom and they told me that they cant do anything with out the recipt and i dont have it it was a gife can some one please help me

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Sorry but they are needs to be serviced...i understand it was a gift, but who ever gave it to you, would want to make sure you had a working unit...receipts are easily obtainable if brought on well as best buy...they have duplicate receipts, just for this reason

Posted on Aug 24, 2009

  • Mr Shanchez Sep 07, 2009

    sorry about that...I would like to think that who ever gave it to you would want to make sure that if it was defective that you could get it repaired...The GO 920 is about 200-300 bucks....really try to get a hold of it....if it was from best buy, radio shack, sams club, a duplicate can be offered.....Really try to find it.....if it is under a year old, then it can be sent in.......( this policy is very well enforced....a receipt is needed)


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I assume you are talking about not getting a gps signal. If this is the case follow this thread and read what demonfatel says.

Posted on Jun 17, 2009


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1 Answer

Recently while updating my Tomtom 920 it went blank & is not switching on.Also would like to know as to where the reset button is located

The reset button is a hole at the base of the device, usually right beside the bar codes. Use a straightened paper clip (or something similar), insert into the hole and push it (for 20 seconds).
Make sure your device is (well) charged and the charging light is still on (while you're resetting it) ... also remove the SD card before resetting.
Then press the Power On/OFF button and hold it down for 5 seconds or more, until the device boots ... (then release)

Aug 27, 2013 | Tomtom GO 920 GPS Receiver

1 Answer

Why does my tom tom not start up when i turn it on

First, check and make sure your battery is fully charged. Then try to do a "Reset" .... by pressing and holding down the ON/OFF button for 5 seconds (or a lot more) until the device powers on again. Yes, at times, it may take a minute or more ! of holding that button down.

Sep 17, 2011 | Tomtom GO 920 GPS Receiver

1 Answer

Can't get a GPS signal for last 24 hrs

I had a similar problem and did solve it with the soft reset (pressing reset button). I have a One XL and there is a small reset button that you push with a paper clip. On the XL 330 you press and hold the on/off button for 15 seconds and the unit should reset.

My symptoms: Would not find a GPS signal. When I looked at the GPS Satellite status (press on the GPS signal strength bars, again on the GPS/battery status) you can see it locking on up to 8 satellites but would still not show a gps signal lock. Normally it only takes 4 satellites to get a gps lock. My other sympton was that when I attached the GPS unit to the computer and operated it with TomTom Home, it worked fine and locked on to the gps signal quickly (even inside my home). But it would never (at least for 30 minute trips) lock on to a gps signal. After doing a reset it began working normally and locked on to a gps signal after finding 4 or more satellite signals.

Aug 06, 2009 | Tomtom XL 330 Car GPS Receiver

1 Answer

TomTom will not power on. Green light is lit.

Try holding the reset butoon for 30 seconds.

Jul 28, 2009 | Tomtom GO 920 GPS Receiver

1 Answer

Need to reset my tomtom Go 920 how is this done

The tt 920 does not have a reset hole. To reset the 20 series models press and hold the on/off switch ffor at least 20 seconds.

May 03, 2009 | GPS

3 Answers

My tom tom won't turn on. While charging it, the green light goes on, but pressing the power button does nothing. It's just dead. Is there a solution?

I had the same problem with the go 920, I thought it was broken, 
Solution was to insert pin into reset hole for 15 Sec, after which hold the power on button for at least 5 Secs

Jan 01, 2009 | Tomtom GO 720 GPS Receiver

3 Answers

Device not recognized by computer

Lots of folks having this problem with many different TomTom Models, mine was with a GO630.

Do a "reset" on the unit, use a paperclip or somesuch and hold the reset button on your TomTom in for about 5 seconds, and the unit will rrset and will be recognized by your computer.

Jun 28, 2008 | Tomtom GO 920 GPS Receiver

1 Answer

Reset mt 920


First of all, do a FULL backup with win explorer or similar asap. Oh, did i mention backup? Do it NOW!
Done? Sure...? Great, then you can carry on.... :-)

- It seems you want to do a reset ?:

- You can also do a hard reset, but don't see why you should need to, but anyway, here's how to:
  1. Hold reset button pressed for approx 15 sec
  2. Press power button while pressing reset button
  3. Release reset button while still pressing power button
  4. Device should start, hold power button pressed until you see white text on screen, last line should read "RTC..."
  5. Release power button
Hope this helps you to achive you goals...

Apr 22, 2008 | Tomtom GO 920 GPS Receiver

2 Answers

Tomtom go 300

before you start take out sd card. 1 turn tomtom upside down. 2 see reset button? 3 use paper clip to press (press for 15secs) 4 now turn on tomtom (hold power button for approx 5secs. 5 re insert sd card. after a few minutes you should have signal. hope this solves your problem.

Mar 19, 2008 | Tomtom GO 300 GPS Receiver

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