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Couldn't contact DHCP displays on polycom phone

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  • Cory Dzbinski
    Cory Dzbinski May 11, 2010

    What is the exact error? Is it "Couldn't contact DHCP server"? The exact wording is important because there are a couple different DHCP error messages.

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corydzbinski
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SOURCE: failed to get boot parameters via DHCP

You didn't provide any information about your network which is ALWAYS required to provide any type of help, not to mention a solution.

"Failed to get boot parameters via DHCP, xxx seconds until reboot" simply means that the computer isn't getting an IP address from your router. Setting up your router is another entirely separate topic.


This is pretty simple though, one of three things is happening:

1. Your router is not properly configured to provide DHCP to the phone.
2. Your network cable is bad.
3. Your phone is bad (most likely the RJ45 port since the phone seems to work otherwise).

You can check for bad ports or cables by checking the port status within the router. If the port is lit up, most likely the cable and phone port are fine. This is not 100% though, replacing the cable should always be a consideration even with a lit port.

Posted on Jun 04, 2009

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CoquiBiz
  • 103 Answers

SOURCE: "Couldn't contact DHCP" error

Check on the router if you are distributing enough IP addresses.

Posted on Jul 30, 2009

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Display screen reads dhcp bad conflict


There is a dhcp error. Reboot the phone.
When It says, DHCP * to program, press the STAR button.

when the IP address is displayed, change it by press 0.0.0.0. Where the dots are would be the star button. then press the #(pound) button until you see save new values, press star for yes.

Hopefully that will force it to grab another IP from teh DHCP server.

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1 Answer

"Couldn't contact DHCP" error


Check on the router if you are distributing enough IP addresses.

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2 Answers

Failed to get boot parameters via DHCP


You didn't provide any information about your network which is ALWAYS required to provide any type of help, not to mention a solution.

"Failed to get boot parameters via DHCP, xxx seconds until reboot" simply means that the computer isn't getting an IP address from your router. Setting up your router is another entirely separate topic.


This is pretty simple though, one of three things is happening:

1. Your router is not properly configured to provide DHCP to the phone.
2. Your network cable is bad.
3. Your phone is bad (most likely the RJ45 port since the phone seems to work otherwise).

You can check for bad ports or cables by checking the port status within the router. If the port is lit up, most likely the cable and phone port are fine. This is not 100% though, replacing the cable should always be a consideration even with a lit port.

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Make sure you have the latest BootROM and SIP config files for this polycom(sip.ld, sip.cfg, etc...) on your TFTP server. If you do not have this - download from here - http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip501.html

If you do not have a TFTP server, you can download one for free.

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I am unable to push the configuration files into polycom soundpoint ip 330 through tftpd


This means the phone's SIP application has been erased. You will need to download the SIP app and BootROM from the Polycom support page, host the files on a boot server, and then point the phone to this server from the server menu so the phone will reboot and download the files.

http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip330_320.html

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