Question about Xerox C2424 Copier

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Error code C2424 gives error message 07,010.43:60341. We do not have a maintenance contract and need to fix this ourselves. Any advice please

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That is a problem with the print head movement,
Normally on a 2424 you get ink spill from the catch tray, It spills into the print head block and causes the print head not to pivot properly.
Remove the scanner and document feeder assembly, remove the two screws on the back covers and pull up and out on the side of the covers. The front cover will also come off.
Now on the left side, looking from the front, you will see a stainless steel block. about 1 inch square, it is on the lower part of the frame about 2/3 of the way back. It will most likely be contaminated with yellow ink. You will have to slip the spring clip off of the block and use some channel locking pliers to work the block off, clean it well, the print head shaft also, then remove as much of the excess ink as you can from the machine,
If that doesnt fix your problem let me know,the cleaning blade may be tacked to the print head. But check the print head block first. that causes that code most of the time.

Posted on Apr 15, 2009

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