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Hi have an intel D5400xs motherboard purchased via ebay. Was working fine for a while but one day happened sg. Now the symptom is that either processors working in socket 1 but neither of them in socket 0. So the motherboards works fine with 1 xenon 2.8 GHz 4-core processor fine but certainly want to have both processors working. The power supply unit is ok, gives out the needed +12 V to all needed connectors. Must be sg with the board itself. Any place it could be checked and fixed?

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  • horvazs Apr 14, 2009

    Hi,

    thanks for the suggestions. Unfortunately I am already over on these.

    Reset and refresh the BIOS have been done already running with the latest from 11/2008.

    As I purchesed the board via eBay not much gurantee I have at least the local shops in Hungary accept warranty or repair only for parts handled by them.

    I have contacted Intel they didn't accept warranty for the motherboard either for the same reason.

    I am suspicios it needs some repair. It is quite a costly piece therefore I am looking for solution.

    thank you

    Zsolt

  • horvazs Apr 14, 2009

    Have tried but answer was that Intel doesn't deal with repair if product is under warranty they simple exchange it, which is not the case as this time we know.

    But what then, should I just drow away a 600-700 USD worth thing?

  • horvazs Apr 14, 2009

    It is a piece of special one, with extra 12 V connectors, was tested in a workshop repairs laptops, they got one for an hour to test it. But not any better.

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  • Intel Master
  • 13,433 Answers

I would suggest to reset the bios first, theres a jumper on the board for this task, check the user manual that came with it. In most cases its close to the 3volt battery.
http://download.intel.com/support/motherboards/desktop/d5400xs/sb/e2455901_en.pdf
Please read the page 56 on the user manual

The location of the jumper is in the manual on the previous page but here it is anyway:
Hi
have an intel D5400xs motherboard - cef4bf1.jpg

Also I would suggest updating your bios to the latest available
http://downloadcenter.intel.com/Filter_Results.aspx?strTypes=all&ProductID=2864&OSFullname=OS+Independent&lang=eng&strOSs=38


If these things haven't helped, I suppose your still on warranty? Also where are you located?

Posted on Apr 14, 2009

  • 2 more comments 
  • Ekse Apr 14, 2009

    Yes I suspect the same, would intel repair the board did you ask how much would it cost?



  • Ekse Apr 14, 2009

    Even though the powersupply appears OK, do you have another one to try it with?

  • Ekse Apr 14, 2009

    I don't really know then who to send it to, you could try the original dealer, you would ask the ebay seller for contact details on the original dealer.



    This article might help you.

    http://www.tomshardware.com/reviews/fixi...



    I think thats unlikely to fix your problem but I think its work a look.

  • Ekse Apr 14, 2009

    You have a reject button somewhere if you wish to get advice from other experts.

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