Question about Microsoft Entourage For Mac for Mac

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Entourage Hot sync failure with Palm (error = #-1)

I have had no problems syncing with my Palm Pilot for two years. Suddenly when I sync, everything syncs (3rd party software) but Contacts, Memos, To Do and Calendar do not. After all the 3rd party software synchronizes, the Entourage conduit suddenly quits and enters the following error: HotSync Failure: The Entourage identity "Earl M. Swigert, Jr." could not be opened because another identity is open in another Office application. Synchronization failed. Entourage Conduit synchronization failed. ?Entourage Conduit? failed (error = #-1) Can anyone help us? Earl

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  • chocoearl Sep 13, 2007

    I forgot to say that we have a G-5 Mac and are using Tungsten Palm Pilots. I did deselect and reselect "Use new devices" in the conduit settings. This worked once; I was able to synchronize. It has not helped since.

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1. Right click Red/Blue synch icon in lower right corner
2. Select custom
3. See how many items are in two way synch

Posted on Jan 01, 2009

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