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Have Warning message on DVD 'Your Guide Plus has not received TV Listings. Check your host channel.' What do I do?

I have a Sony TV KDL-32V5500 and a Sony DVD Recorder RDR-HXD890. Having problems getting the DVD to work on Guide Plus. Have a Warning message showing 'Your Guide Plus has not received TV Listings. Check your host channel'. What do I do?

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Symptoms / Customer Description
TV Guide issues.
Example:
1. Not getting the correct info, or no information.
2. TV Guide giving double channels.
3. TV Guide grid comes up but no information.
[Primary Symptom Code: 118X ]

Solution

TV Guide information comes from the Host Station.

1. If no information on some channels or incorrect information not TV issue, but station not giving any information or incorrect information.

2. If grid comes up, but no TV Guide Info could be
siginal issue.

3. Double stations showing up. Unfortunately double listing is the way it's going to be. They have to send out all possible OTA listings for the area. You can hide the channels that you are not getting.

For these type of issues
Please have the customer call our Customer Support Line 800-222-7669
Our Call Center Rep. will fill out an investigation form with data pulled from the TV. These reports will be sent to Gem Star for their investigation, and the Call Center will get
back to the customer.

Posted on Apr 14, 2009

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