Question about HP PSC 2410 All-In-One InkJet Printer
My hp psc2310 was working fine until recently. The problem has been occurring intermittently over past month or so, but I could usually fix by simply unplugging power and reconnecting. (Coincidentally, I installed Vista around about the same time). Now nothing seems to help and I can't print, or scan or copy.
When I turn the printer on, display says "Initialising" then machine makes a clunking sound as if print cartridges are stuck and aren't moving . This noise goes on for approx 1 - 2 minutes then message says" Scanner failure - turn power off".
I have tried cleaning all the bits I can get to, partial reset and various versions of a full reset but nothing seems to be working.
Can anyone help me please ?
This has been solved in the fixyourownprinter.com forum. Clean the bottom of the scanner glass. You have to take a bit of it apart but it's not hard with the help of this HP site: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00553775&cc=us&lc=en&dlc=en&product=303753&dlc=en&lang=en
Posted on Apr 29, 2009
I had the same problem and started the process to clean the glass...removing the cover and the panel...
Turns out I didn't have the correct screwdriver to remove the screws to get to the glass. In the meantime I noticed that one of the cables under the "control" panel wasn't connected when I removed the panel. I connected it and put the panel and cover back until I could get the correct screwdriver. When I turned on the printer, it started working correctly - no noise or hour glass! So it was a cable that had come loose.
Posted on May 20, 2013
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Posted on Jan 02, 2017
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