Question about Apex Digital GT1417DV 14 in. TV/DVD Combo

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Can't play DVDs

The TV works perfectly. The DVD player can load a DVD and play all the previews until it gets to the main menu and then it will not actually play the DVD. When I press the play button on the TV or the remote, a little white hand pops up on the upper left hand corner. What does that mean and what can I do to fix it?

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TRY PUSHING the ENTER BUTTON on remote TO START MOVIES THAT DONT ALLOW MOVIe to start when play button is pressed.

Posted on Jan 16, 2008

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Posted on Jan 02, 2017

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My DVD and VCR in one has always played DVDs, and now when I tried to play a DVD, it says playback feature may not be available on this disc. I've played the same DVD on the same tv perfectly before!!


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Try this

1.While the previews are playing, press the Menu Button on your DVD player remote to access the DVD's Main Menu.
2.Go to Scene Selection and press your Enter or Ok button on your DVD player remote.
3.Highlight Scene 2 and press the Enter or Ok button. This will start the DVD in Scene 2.
4.Use your rewind or reverse button on your DVD player remote to rewind back to the beginning of Scene 1.

Walt Disney Home Entertainment Technical Support
1-800-723-4763, Monday's 9:30-7:30 and Tuesday through Friday 9:30-6:30 CST

Excerpt from email tech support Walt Disney

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Dear Lesley!
It looks, like your DVD lens might get contaminated with dust and/or dirt, which is being picked up off DVDs. Let's try to load music CD, instead or DVD. If it loads well, I will suggest, that your DVD player is at fault and you must give up using it. External basic DVD players are quite inexpensive and easy to connect to your TV. But: if no CD, nor DVD load, the solution might be much simpler: use lens cleaner CD with brushes. good ones might even have a special fluid, which applied to brushes(alcohol based). Just load it into your TV's player and follow audible directions. After couple attempts, your lens should be clean enough to play DVDs. Please, don't try to use any "ear swabs", instead. The lengths is not long enough, plus it may damage load mechanism or get stuck inside. I've seen such a cases lately.
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www.tacp.toshiba.com/tacpassets.../sd-k741/docs/sd-k741_om_e.pdf
If it does this with Any/Every movie no matter what, then your "Brain" in your unit, has gone faulty, and is freezing at the Load the Movie loading instructions, perhaps bad RAM, or a HDD problem whatever, you will have to get it serviced.

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1 Answer

I have the Samsung BP-P1500 Blu-Ray player and on about 75% of the movies I put in will not work. It will work until I get to the main menu and when I select to play movie. It will load and send me back to...


Hey AJ,

Follow this link: http://www.samsung.com/us/support/detail/supportPrdDetail.do?menu=SP01&prd_ia_cd=&prd_mdl_cd=&prd_mdl_name=BD-P1500 Click on firmware under the downloads tab. Download the upgrade guide and it will instruct you on how to burn off a copy of the updated firmware for this model and load it into your player. It should take care of your issue.

Rob

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1 Answer

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Had the same problem but was able to fix it by simply doing the following:
"this is closed captions turned on your TV. get your original TV remote and look for a button that says "Captions" or "CC", and keep pressing it until the TV says "Off". if it doen't have one of those buttons, you will need to get into the menu of the TV and turn off closed captions there. It is probably set on "Text1 or Text 2" right now, and it needs to be set on "Off"

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