Question about Philips GoGear HDD6330 MP3 Player

1 Answer

WMA doesn't detect my Philips GoGear HDD6330 MP3 Player

I tried refreshing, restarting, reinstalling. Nothing works... I just bought it about 30 minutes ago... Help please.. When I plug in my GoGear Player, a little sign pops up and asks me if I want to sync player using WMA, so I do, and then it lags my computer for 3-4 minutes then it says i can't detect it.

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  • MRPurple Sep 20, 2007

    Thx, I'm going to try it.

  • jtmac2008 Feb 17, 2008

    When i turn my mp3 player on it shows please connect player to pc. when i connect to pc and connect windows media player it won't pull up. i tried resetting it and it still show the same problem.

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1 Answer

I have an HDD6330 and instead of using WMP, because it has so many issues, I use Rhapsody free player. It works great, syncs immediately with no issues. It also has easy file transferability.

Posted on Sep 19, 2007

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1 Answer

My philips mp3 turns on to the philips screen, but then turns right back off. nothing seems to work such as: restart button, usb, etc.


Hi Are you sure the gogear is fully charged, your problem is symptomatic of a failing or uncharged internal battery.

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Try a soft reset by pressing and holding [VOL+] & [POWER]
whenever this happens, then try powering up again.

If this doesn't work, it could be corrupt firmware. Run the Philips Device Manager software (on the product CD). Select the Restore / Repair option and follow the on-screen prompts.

This will format the player and re-flash the firmware.

Note: ALL tracks will be deleted from the player.

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If you are running windows xp, once you hook up your mp3 player windows media will atuomatically pick it up and you won't need a CD for software.

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3 Answers

Philips HDD6330/17 suddenly not recognized by Vista


Check which version of Windows Media Player you have loaded.
Open Windows Media Player. Click "Help" and "about". This should show which version you have.
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The Philips HDD6330 is only compatible with version 10 under Windows XP.

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2 Answers

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First, reload the CD. Then grab a clean version of the software from the Philips website: Then,
Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

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Philips Gogear HDD6330 AC adaptor / Sync cable


I know its not the answer that you really want, but these power supply/usb units do come up for sale on ebay quit often.

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Please connect to pc


Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Oct 18, 2006 | Philips GoGear HDD6330 MP3 Player

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