Question about Acer Aspire 5570-4820 Notebook

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Ac adapter connection inside laptop doesnt work, light for battery charging will not turn on and will not charge

Ac adapter connection in the laptop wont work, light does not go on when i plug in the adapter i have a acer aspire 5570z

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  • crmoore0630 Apr 15, 2009

    I have tried using another battery and ac adapter, even multiple cords. the probem exists in the laptop connector i believe. i have even used multiple outlets from multiple locations. The adapters do work as they work for my gf laptop.

  • ERIC BAKER May 11, 2010

    Have you tried using a different outlet, or a new adapter?

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It's more likely your dc power jack was loose or broken. It need to be resoldered.

Posted on Dec 07, 2011

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  • Acer Master
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You adapter may be faulty, check it with a multi-meter, the voltage reading for a functioning adapter should be slightly higher than the voltage that is printed on the label on the adapter.
If you do not get a voltage reading then the adapter is faulty and you need to get a replacement adapter.
If you get a reliable voltage reading at the adapter plug, then connect it into the laptop and wriggle this plug. If the charge LED blinks. then the power connector on the laptop is loose/faulty and needs repairing.

Posted on Apr 14, 2009

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When you connect the power adapter into the laptop, does the power LED light up? If not then - The battery adapter or the adapter's power lead or the laptop's power socket could be faulty. Check power adapter's DC plug that connects into the laptop power socket with a multi-meter, the voltage should be slightly higher than the voltage that is printed on the label on the bottom of the adapter. If the voltage is zero or way below the voltage that is printed on the label then the power adapter is faulty and needs to be replaced. If the adapter is OK then connect it to the laptop and power it up, then look at the power/battery charging LED light and wriggle the power plug in the laptop's power socket. If the power/battery LED light flashes and in a certain position this LED light stays firm, then the power socket is either faulty or it has a dry solder joint where it is connected to the motherboard. This can be repaired but it requires the laptop to be completely dismantled to get at this power socket and repair. If you cannot DIY then I suggest you get a quote first.

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Hi m529,

I see you are having issues with you G550 charging.

You mentioned that the light on the charger is lit up but then it suddenly switches Off, and you also mentioned that the charge still has a light but the power is somewhat low despite of a fully lit up charger Light.

Have you tried draining the power from the system?

  • Remove the battery and the Charger or AC Adapter as well call it from the G550 then press and hold down the power button for 10-15 seconds to drain power from the system motherboard.
  • Once drained connect the AC adapter but do not connect the battery yet, then turn the Laptop ON to see if the system will power ON using the AC adapter/Charger if it powers up then there is no problem with the AC adapter/charger.
  • After testing the AC adapter if it is working power down the Laptop doing a normal shut down.
  • Once shut down or turned Off insert the Battery back in the Laptop then turn the Laptop ON using the battery only without the AC adapter/charger see if the system will turn ON using the Battery only.
  • If the Laptop powers On using the battery alone with out the AC adapter then the battery is most likely working as well on the issue.
  • Now power down the Laptop then connect the AC adapter to the Laptop with the Battery in the Laptop as well then turn the system ON again see if the problem will Occur again having the battery and the AC adapter/charger if the Problem happens with both Battery and AC adapter on the Laptop then the problem is the Motherboard, most probably the motherboard is having issues relaying power from the AC adapter to the battery and may be sent to the Depot for repairs.
I suggest that you call Lenovo for further information about your system, if you still have warranty and is still in the one year period then your system will be covered for any repairs needed - you can call @ 1 877 453 6686 for troubleshooting, you will be asked for a serial number Located underneath the Laptop on a small white sticker that states s/n meaning serial number.

I hope that this Helps.

Have a nice day,

mvincentc

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Hello.

The most common reasons are the battery, power jack and power adapter/cord.

Power off and remove the battery. If the laptop powers on with just the adapter connected, your battery is faulty. If the battery indicator flashes amber or is a steady amber, the
battery will probably needs to be replaced, since it's not charging fully.

If you move/wiggle the power adapter at the point where it connects to the laptop, and the power goes off and on, the power jack is the problem.

The power jack is inside the laptop and either needs soldering or replacement.

If no change, the power adapter is probably faulty and needs replacement.

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My Acer aspire 4935 is not recognizing the AC adapter. When ever I shutdown the system and connects the AC adapter, it works and the charging LED lights up. Once I press the power button to boot the...


Problem description:The battery charges only when the laptop turned off. The battery charge LED lights up as normal and the battery gets charged to 100% while the laptop is off.
When the laptop is turned on, the battery charge LED goes off even if the adapter is still plugged in.
Possible cause:1. AC power adapter failure.
2. Battery failure.
3. Broken/loose power jack.
4. Motherboard failure.
Possible troubleshooting steps and repair solution:1. This problem could be related to a faulty AC power adapter. It's possible that the AC adapter doesn't provide enough power when plugged into the laptop. To find out if this is your problem, you'll have to test the laptop with another working adapter.Replace the adapter if needed.
http://www.chargerbuy.com/replacement-acer-aspire-9400-ac-adapter-19v-3-42a.html

2. There is a slight chance that you have bad battery. Test the laptop with a know good battery and replace the faulty one if needed.

3. The battery charge problem could be related to the power jack. Maybe the jack is broken or not making good contact with the motherboard. It is necessary to remove the motherboard and take a closer look at the power jack. Resolder or replace the jack if needed.

4. If the power jack is in a good working shape and new power adapter with battery do not fix the problem, most likely you have a faulty motherboard. Replace the motherboard if needed.

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