If you are trying to import a ms Word document into print artist, they may not be compatible. Try saving the word document as a .txt file and try opening that or importing it in this manner. Sometimes you can just open both programs at the same time and highlight your text on the word doc, right click and select copy ,then paste it into the print artist page.
SOURCE: With a Windows 7 operating
Hi Joni703:
I would recomend running your old Print Artist 8 in compatability mode, since you are dissatisfied with the new programs. to do so, install the program on your windows 7 system, if you have not tried already, and right-click on the corresponding desktop shortcut. When a menu comes up, left-click on properties. at the top of the properties window, click on the compatability tab. Next, click on the check box labeled "run this program in compatability mode for:" and pick the system you have used Sierra Print Artist Platinum on previously. It should function normally.
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