Question about Brother IntelliFax-2820 Laser Fax

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Last week we were getting partial rings, but we believe most afaxes were wtill coming through. I unplugged the machine and the missing faxes, etc, came through. Yesterday it rang, but no faxes came through. Today, it isn't ringing. We have a seperate line for the fax. I have tried to "reset" it. When I pick up the phone on the fax, I hear nothing. I tried picking it up and pushing "start." it says receiving but eventually goes back to the same "air" sound. Please help!!! It isn't even ringing now!

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Oops, I disconnected from the chat with you after I said I would stay connected. If you have any other questions, feel free to ask them here. Just for our knowledge base, in case anyone else has this problem - it turned out to be a short in the phone line. When picking up the handset connected to the fax machine, there was no dial tone. When connecting the fax machine to another phone line, the dial tone returned. After swapping out the phone cord between the wall and the fax machine to be sure that wasn't the problem, Jriedel is now talking to the phone company about it.

Posted on Sep 12, 2007

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Brother Intellifax 2820

most new machines have a fax block mode to eliminat unwanted faxes coming through, just reset your fax machine to factory setings and then re load your personal data , this should rectify this problem

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Can you make a copy and get a good print? Does the blank pages come from different people? If you still get a blank from making a copy, then try a different toner and or drum unit. Hopefully it is still under warranty.

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