Question about Office Equipment & Supplies
Good morning - my canon pixma mx318 had a paper jam. i took out the jammed paper and nothing is left inside, but the printer still displays the error 'paper jam, clear the paper and then press 'ok''. i shut down the printer several times, i rolled two sheets of paper through and still i get the same error message. can anyone help me, please? susanna
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Posted on Jan 02, 2017
Get a window cleaning product such as windowlene and a soft but LINT FREE cloth. Remove any paper from the feeder and turn off the machine
Look into to sheet feeder and identify any rubber areas. There should be a rubber pick up wheel and just beyond it a separator pad. There may also be a cork pad in the vicinity.
Use your cloth well dampened and clean all these item as best you can. You can rotate the wheels but ensure you go the correct direction and do not force anything that does not want to move. This will be chore as access is only easy for pixies. Once you have then cleaned and dried off, replace the paper and restore the power.
Try running a print job and see if it makes much difference. If it helps, then you will know that the pick up wheel and separator pad are worn out and could do with replacing.
The paper jam error is related to this issue as the printer is expecting the leading edge of the paper to pass its sensor and then 297mm later the trailing edge should pass the same point. If the machine feeds more than one sheet, the chances are that the paper length will be altered and the machine thinks a bit has been left behind.
Let me know how you get on
Posted on Oct 16, 2007
Thanks, tried all the maintenance options including cleaning the rollers. What I have found worked very well was to bin the printer and purchase an HP model!
Posted on Apr 06, 2008
I have the same problem. Answer? PUt the piece of junk in the trash and never, never buy brother products again. I called Brother and they had a refurb for more than what it cost me originally!!!!!
Posted on Sep 09, 2008
PLEASE REMOVE THE POWER CABLE AND REINSERT IT IT SHOUL BE OK AND IF STILL PERSIST JUST RESTART THE PC IF STILL RESIST PLEASE LET SOME TECHNICIAN TO CHECK FOR THE SENSOR FOR THE PAPER JAM ...
Posted on Jan 04, 2009
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