Camera was working fine then for no apparent reason it will turn on (the lens extends out) but the LCD screen is black except for the bottom 1/4" which has a pattern that looks like a picture of moving lights with neon colors and I can not see anything through the eye piece. When I push the button to take a picture nothing happens and I cannot transfer pictures from SD card to computer.
Is this camera now garbage?
2 possible solutions. !. try using another SD card. if the one in the camera is full, you cannot take a picture. 2. Try another SD card for transferring, (and taking pictures) and try transfer of this card in another camera or reader, such as the one in photo print places.
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Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...
If your A360 only extends the lens partway when you turn the camera on in picture mode, there is an easy solution that requires no technical knowledge whatsoever. Mine exhibits this behavior most of the time, and I've experimented it with it and found that these two things help:
1. Hold the power button down the entire time the lens is extending. For whatever reason, this seems to help.
2. If your lens extends only partway (if this is the case the screen and all pictures you take should be blurry), simply hit the macro mode button (the little flower to the left of the zoom) twice. This works because when you go into macro mode, the camera automatically brings the lens to its lowest zoom, which is meant to bring the lens back from a high zoom, but also works in reverse. You may have to repeat this procedure a couple times each time you start the camera (you'll know it's fixed when you no longer hear the motor whine when you press the button).
One last tip: if you've had this problem before and you start up your camera and it seems fine, use trick number 2 anyways, just to double check that the lens is indeed in the correct position. I've made the mistake of assuming, based on the fact that the picture on the screen looked sharp, that the lens was fully extended. When you look at your pictures, you may find that all of them (even those taken with a tripod!) may be blurry.
It is a lens issue, will need to go in for servicing. Possible reasons are knock or grit/sand in lens unit. If you have had it to the beach on a windy day try holding it over a piece of white paper with lens down about a foot away from the paper, give it a few taps on the bottom and see if sand/grit comes out. I fixed these camera's for 4 years and 90 percent of the problems were droppage/ sand related. SORRY.
You can try to "fix" this problem by holding down the shutter release button as soon as the camera power up.If this does not work you will need to replace the lens assembly. This should only be done by a qualified tech.
This is usually caused by one of two circumstances. (1) The user dropped the camera while the lens was extended causing a mechanical failure. (2) The lens attempts to extend while in a pouch or pocket without the user's knowledge. This usually happens when the user is carrying the camera with the battery in. When/if the REC button or power button is pressed accidentally, the lens will attempt to extend but can't. This causes the servo motors to "smoke".
I have the exact same problem with my Cyber-shot; the lens is stuck inside. After trying everything to loosen it (like wedging a razor knife between the sections, even dropping it or banging it against a book, etc) non of which I recommend, I finally got it open by PUSHING on the black telescoping section surrounding the lens itself. For some reason, this worked!
Apparently often related to a lens motor malfunction. My old 4300 just gave this error for the first time today. The lens extended but made a whirring noise before the message popped up. Nothing I tried would fix it - but after I drove home it worked fine again.
I had a similar problem over a year ago after the camera fell out of my backpack (it was in its own bag but not well padded). When I used it the lens stuck and refused to retract, but I don't recall a "System Error" message. After a few tries, the lens went in and it's been fine since, until today.
Make sure there's nothing (dust, dirt) stuck in the lens barrels. Otherwise, just keep turning it on and off and hope it works.
the same thing happened to me. I took my camera apart - just removing the case. I then operated my camera and it became "unstuck". now it works just fine. I put the case back on and all is just as before.