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Wrong ink Someone has put black into the cyan slot. How can i get it out? There are 3 cyans on top of it. Engineer will charge £220!

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Re: Wrong ink

The easiest way to remove one is to take a screw and run it into the ink stick then slide it backwards until you can pull it up out of the install opening.
Repeat that until you have removed all the sticks.

Posted on Dec 03, 2007

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Re: Wrong ink

Pleze make many copies at dark when finish the ink replace it with new

Posted on Sep 13, 2007

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1 Answer

HP 4700 not printing cyan

If your printer is missing a color it could be caused by (off the top of my head) 3 possibilities.
1. High voltage board
2. laser/scanner assembly for that color
3. DC controller might need a firmware upgrade,
Run the PQ diagnostics, check the cyan color
Run the Cartridge Disable diagnostic. Remove all cartridges and take the black cartridge and insert it where the cyan normally is. If the black prints in the cyan slot, your cyan cartridges are bad. If the black doesn't work then go to #3 above. It won't cost any money to upgrade the firmware. If it still doesn't work call in a printer tech.
At this point you may need a printer tech.

Nov 01, 2011 | HP LaserJet 4700 Printer

1 Answer

After I replace my black ink cartridge the message " install cyan..." comes up. I don't know what is cyan is. My printer is a Brother Multi-fuction center mfc-3360 c I am only replacing my...

Possibly at the time of release catrid black ink, color ink catrid position slightly annoyed and thought catrid sofwear printer cyan ink has been removed so that the request to install cyan. But it could also be due cyan ink has run out and ask to be replaced as new. Please check the contents of cyan ink may have run out, if still a full release catrid cyan and black, then attach it again, then go into maintance, and do head celean and do nozzle check or test printing

Aug 23, 2011 | Brother Multi-Function Center MFC-3360c...

1 Answer

Im using hp deskjet 2660 cartridge says INTRODUCTORY HP TRICOLOR PRINT CARTRIDGE (colors) cyan magenta yellow 60 it's not producing yellow images that i printed are in pink or purple i...

This model printer has only two slots for ink cartridges. One is for a black ink cartrigde and the other is for a tri-color cartridge which contains cyan, magenta and yellow inks.
This tri-color cartridge has run out of yellow ink, you need to replace this tri-color cartridge.

Aug 12, 2011 | Printers & Copiers

1 Answer

I have a HP color laserjet 5500dn that wont print cyan. Has anyone had this problem

Get into MENUS, go to DIAGNOSTICS, PQ TROUBLESHOOTING. Check the cyan.
Clean the contacts on the cyan cartridge, replace the cyan cartridge, Replace the High Voltage Board. The laser scanner for that color may have to be replaced. The DC Controller could be bad.

Also, under DIAGNOSTICS there is a "Disable Cartridge Test".
That test will allow you to remove all the cartridges and swap them around(in other words, put the cyan in the black slot and the yellow in the magenta slot) and print. So why don't you run that test and swap the cyan and the black. Print and see if the problem follows the cyan cartridge. If it does, replace it. If the problem stays with the original slot for the cyan, then the stuff mentioned in the first paragraph comes into play and you may need a tech to look at it and replace parts.
Good luck

Mar 31, 2011 | HP LaserJet 5500 Printer

1 Answer

My HPLJ3500 Color Printer wont print black even tho we just put in a new cartridge. Prints magenta, cyan, yellow, but no black. HELP!

Run the PQ troubleshooting diagnostic.
See if the black is printing.
If not, run the Disable Cartridge check. This will allow you print with only one cartridge in the printer. Take out all the cartridges. Put the black in another slot and put the cyan in the black slot(the top). Print the config page. If the black is printing, is the cyan printing. If black isn't printing the cartridge is bad. If black is printing and cyan isn't something is wrong with the printer. If they are both printing put them back in the correct locations along with the other two colors. It isn't the printer.

Jan 11, 2011 | HP Color Laserjet 3550 Printer

1 Answer


Error 6502 is a ink tank position error, one of the contacts for the ink tank in the carriage could be bad, or simply a wrong cartridge installed. You can't use photo magenta in a magenta slot, or photo cyan in a cyan slot.

Jul 15, 2009 | Canon PIXMA iP4600 Color InkJet Photo...

1 Answer

Ink in blue slot is not dissolving

If your printer still can print but with no cyan color then you most likely have a bad printhed. If your cyan ink is not melting it's because it is not using any ink . Get into the "print quality" menu and print the test page. If you get black, yellow, and magenta but little or no cyan then your printhead is bad. Whith these machines cyan is the first color to have poblems starting with weak or missing jets.

You can try to run the "eliminate light stripes" to see if it will help.
Run it about 3 to 5 times. If still not working right, turn the printer off for at least 4 hours and then test again.

Hope this helps,

Oct 28, 2008 | Xerox Phaser 8500/DN Printer

1 Answer

Ink cartridge cyan is not working

Beside of the color ink there are photocouplers, check them

May 14, 2008 | Brother MFC-5840CN All-In-One InkJet...

1 Answer

HELP!!! Phaser 8500 Error 09.035.43:28534

That is a cyan ( blue) ink stick count failure.
Look in your ink loader. First just try opening and closing the lid.
Then look for gaps in the cyan sticks. Most likely one is broken, cracked or otherwise jamed in the slot.
If you have to remove them, take a screw and screw it into the ink stick then slide it up the chute and out, then reload.
Hopefully someone didnt try to add or cut up a stick from a differerent phaser.
Thats your problem. Just a stuck cyan ink stick.

Mar 24, 2008 | Xerox Phaser 8500/DN Printer

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