Question about Office Equipment & Supplies
X5490 printer will not recognise an oem replacement cartridge
Lexmark International does not recommend the use of third party inks or inkjet cartridge refill kits. Genuine Lexmark inks and cartridges are perfectly matched to the printing system. Using genuine Lexmark ink and cartridges ensures that every document produced is of the highest possible print quality, providing long-term dependable service from your Lexmark printer.
Lexmark cannot assure the excellent print quality and reliability of its inkjet cartridges after a cartridge has been refilled. Using incompatible inks in an attempt to extend the life of a genuine Lexmark cartridge beyond its recommended usage can cause failures in several different areas of the printer. Inkjet cartridges and printer failures caused by refilling or a third party ink are not covered by your Lexmark printer Warranty, Extended Warranty or Service Agreement.
Please use genuine Lexmark cartridges for best results.
Posted on Apr 14, 2009
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Posted on Jan 02, 2017
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First thought normally pretty good indicator is ...I wonder if it is the black cartridge causing the error appearing on colour
and my second
Are both cartridges OEM? , ones that are not tend to say "for use in lexmark" but genuinne brandname expensive cartridges(carts) will show the Logo, some look alikes fool some and cause many issues with inkjets hence why it is the first thing us tecos check and the most common reason for problems in inkjets.. please ensure both are gen Original equipment manufactured(OEM) and also ensure you did take the tape off the contacts on the cartridge before you stuck it in, alright so...
Asumin we have 2 OEM carts and the error you are seeing is the ! and the colour balls only lit up on the printer and the other one with colour and a black light is off, then we can only have 2 issues, its the carts or the contacts, I take it that you changed the colour cart twice with OEM ones, so we can rule that out, so we have black cartridge or the contacts.
So I think we need to clean the gold contacts on both carts with a slightly damp lint free somethin and the corresponding contacts in the printer that they connect to when you insert them..
If that fails then I try a OEM black and if that fails or even before I would bother, I'd buy her a new one. I saw Epson selling remade whole inkjets with ink last week for 19 ozzy bucks, makes me wonder why we even bother fixing them as makers sell them for little just so you use their kinda ink so if it aint simple with inkjets they are write offs as expense to repair ismt ecomical, many brands dont even make parts for their range anymore if it brakes under warranty the just replace.
Most times problems like yours is caused by the carts not the printer, I get highly suss of any inkjet fault until I know new real supplies installed as it 99 % chance if any non gen inks are fitted it ends up being them darn things causin the issue.
I have seen dirty contacts, I have seen customer thinking they have real carts when in fact they dont, I have seen new OEM carts being old stock and the contacts are failing even thought they are new, they tend to get black spots on the gold contacts I think from enviroment or time. I have seen black faulty carts appearing as colour error lights, I have seen people reading the error wrong too, gezz I go to calls because they arnt plugin the darn thing in, but if your getting error lights we can rule that out;)
Sorry for the delay Judy, I been out the middle of nowhere fixing stuff and just got back, let me know if you need. Cheers
Cleaning contact pic below and link to your user manual if you need it.
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