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Cannot overide "wrong cartridge" message when using oem cart

X5490 printer will not recognise an oem replacement cartridge

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  • pgahs Apr 14, 2009

    have used many oem's in the past when usin windows XP.Problem has started since going to vista

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  • 228 Answers

Lexmark International does not recommend the use of third party inks or inkjet cartridge refill kits. Genuine Lexmark inks and cartridges are perfectly matched to the printing system. Using genuine Lexmark ink and cartridges ensures that every document produced is of the highest possible print quality, providing long-term dependable service from your Lexmark printer.
Lexmark cannot assure the excellent print quality and reliability of its inkjet cartridges after a cartridge has been refilled. Using incompatible inks in an attempt to extend the life of a genuine Lexmark cartridge beyond its recommended usage can cause failures in several different areas of the printer. Inkjet cartridges and printer failures caused by refilling or a third party ink are not covered by your Lexmark printer Warranty, Extended Warranty or Service Agreement.

Please use genuine Lexmark cartridges for best results.

Posted on Apr 14, 2009

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1 Answer

Just replaced toner K and now says empty


You replaced the Cartridge with a OEM product or third party or a refill. if the last the electronic chip on the toner cart is still telling the machine the cartridge is old so refilling will never work replace the cart with OEM cart,

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'Left cartridge incorrect' error message. Have tried changing the cartridge, cleaning the cartridge, running a flush cartridge etc but will not recognise the cartridge and so will not print. is it...


These printers monitor the cartridges and dont like you using aftermarket ie non Lexmark, or not made by lexmark cartridges. So Im wondering If you have tried 2 x brand spanking new OEM Lexmark cartridges, or if you are trying to use cheaper from net remanufactured or "for use in lexmark" cartridges. If this is the case then this is your problem and also very common.

Are you using a photo cartridge and a normal color one?

These I beleive can not be mixed in different slots.
- Photo cartridges you will only need one installed on the left side.
- Normal ink you will need two installed (Black on left and color on right) .



Also Lexmark themselves have a couple of documents on this issue, here and Here

But these efforts will all be useless unless you are using Brand New Original Equipment Manufactured (OEM) Cartridges. This I see day in and day out, I get a lot of people tell me they are using original when they are not in fact, You will know by the price and lexmark carts do not state "for use in"

I dont think it is a problem with the printer, if you are using both brand new OEM cartridges then the firmware fix from lexmark should solve or you are trying to mix Photo type and normal type carts.

But these days ink jet printers are non repairable (well too costly and uneconomical to repair) throw away items, the expense is in the inks and manufactures vertually give away the printers so you will buy their inks, and lexmarks are designed not to like refill and aftermarket inks as are most modern inkjets.

Hope this helps, please let me know if you are using real ink and have tried the firmware fix and still are having issues, but all i probally end up telling you is buy another and welcome to our disposable way of life;)

Regards
Steve

Feb 21, 2012 | Lexmark X4550 Multifunction Wireless Color...

1 Answer

My mothers lexmark needed a color printer cartridge change. I changed the cartridge with a lexmark color cartridge although i changed it the color indicator has an error message just keeps blinking. The...


Hi Judy

First thought normally pretty good indicator is ...I wonder if it is the black cartridge causing the error appearing on colour

and my second

Are both cartridges OEM? , ones that are not tend to say "for use in lexmark" but genuinne brandname expensive cartridges(carts) will show the Logo, some look alikes fool some and cause many issues with inkjets hence why it is the first thing us tecos check and the most common reason for problems in inkjets.. please ensure both are gen Original equipment manufactured(OEM) and also ensure you did take the tape off the contacts on the cartridge before you stuck it in, alright so...

Asumin we have 2 OEM carts and the error you are seeing is the ! and the colour balls only lit up on the printer and the other one with colour and a black light is off, then we can only have 2 issues, its the carts or the contacts, I take it that you changed the colour cart twice with OEM ones, so we can rule that out, so we have black cartridge or the contacts.

So I think we need to clean the gold contacts on both carts with a slightly damp lint free somethin and the corresponding contacts in the printer that they connect to when you insert them..

If that fails then I try a OEM black and if that fails or even before I would bother, I'd buy her a new one. I saw Epson selling remade whole inkjets with ink last week for 19 ozzy bucks, makes me wonder why we even bother fixing them as makers sell them for little just so you use their kinda ink so if it aint simple with inkjets they are write offs as expense to repair ismt ecomical, many brands dont even make parts for their range anymore if it brakes under warranty the just replace.

Most times problems like yours is caused by the carts not the printer, I get highly suss of any inkjet fault until I know new real supplies installed as it 99 % chance if any non gen inks are fitted it ends up being them darn things causin the issue.

I have seen dirty contacts, I have seen customer thinking they have real carts when in fact they dont, I have seen new OEM carts being old stock and the contacts are failing even thought they are new, they tend to get black spots on the gold contacts I think from enviroment or time. I have seen black faulty carts appearing as colour error lights, I have seen people reading the error wrong too, gezz I go to calls because they arnt plugin the darn thing in, but if your getting error lights we can rule that out;)

Sorry for the delay Judy, I been out the middle of nowhere fixing stuff and just got back, let me know if you need. Cheers

Steve


Cleaning contact pic below and link to your user manual if you need it.


12_9_2011_10_29_10_am.jpg

Dec 08, 2011 | Lexmark X2600 InkJet Printer

1 Answer

Dell 942 AIO printer won't recognise black cartridge:


I think you purchased a black cartridge with bad electronics. Basically your cartridge can't communicate with your printer and you should exchange it for a new one. There is no way to "fool" your printer into accepting refills with bad electronics. What you can do is when you get the message that you aren't using genuine cartridges and it won't be able to estimate ink levels is to check the box indicating to ignore the ink levels.

Nov 13, 2009 | Dell 942 All-In-One InkJet Printer

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Printer won't recognise new cartridges


HP Printers are inteligent... use genuine light black cartridges which are inexpensive and do not bug up your printer too.

Jul 19, 2009 | Dell 924 All-in-One InkJet Printer

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Error message 83 - photodev cart exhausted


The photoev cart is the photo developer cartridge.

See User Reference
http://www.lexmark.com/publications/pdfs/c510/eng/userref.pdf

Understanding printer messages
pages 184 and 185

"Message:
83 Photodev Cart Exhausted

What this message means:
The photodeveloper cartridge is completely used.

What you can do:
Replace the photodeveloper cartridge.
See also: Replacing the photodeveloper cartridge [page 73]

Continuing below
Message:
83 Photodev Cart Life Warning

What this message means:
The photodeveloper cartridge is nearing the end of its life.

What you can do:
• Press Go to clear the message and continue printing.
• Replace the photodeveloper cartridge.
See also: Replacing the photodeveloper cartridge [page 73]

Continuing below
Message:
83 Photodev Cart Missing

What this message means:
The photodeveloper cartridge is either missing or incorrectly
installed.

What you can do:
Correctly install the photodeveloper cartridge to clear the message and continue printing.
See also: Replacing the photodeveloper cartridge [page 73] "

Dec 08, 2008 | Lexmark C510 Laser Printer

1 Answer

Lexmark c510 error message ;83 photodeve cart missing


See User Reference
http://www.lexmark.com/publications/pdfs/c510/eng/userref.pdf

Understanding printer messages
pages 184 and 185

"Message:
83 Photodev Cart Exhausted

What this message means:
The photodeveloper cartridge is completely used.

What you can do:
Replace the photodeveloper cartridge.
See also: Replacing the photodeveloper cartridge [page 73]

Continuing below
Message:
83 Photodev Cart Life Warning

What this message means:
The photodeveloper cartridge is nearing the end of its life.

What you can do:
• Press Go to clear the message and continue printing.
• Replace the photodeveloper cartridge.
See also: Replacing the photodeveloper cartridge [page 73]

Continuing below
Message:
83 Photodev Cart Missing

What this message means:
The photodeveloper cartridge is either missing or incorrectly
installed.

What you can do:
Correctly install the photodeveloper cartridge to clear the message and continue printing.
See also: Replacing the photodeveloper cartridge [page 73] "

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I have a Lexmark All-in-one X5490. Color Cartridge replacement request


Printable Version print_friendly.gif null.gif null.gif null.gif null.gif How to Clear the Memory on the Lexmark X4250 / X4270 ID:ENUS13874 null.gif null.gif null.gif
  1. Disconnect the power cable from the back of the printer.
  2. Hold down the Stop/Clear button.
  3. While keeping the button pressed down, reconnect the power cable. A message on the LCD will display MEMORY CLEARING.
    Note: The Fax, Copy and Scan buttons will remain ON until the message disappears. Only the Fax button should be ON when the function is complete.
  4. Select the personal settings you require as follows:

    LANGUAGE? Press the right arrow key to select the language you want to use, and then press Select.

    COUNTRY CODE: Press the right arrow key to select the country you will be using the printer in, and press Select.

    ENTER DATE: Using the date format dd/mm/yy (in the USA, mm/dd/yy), press Select.

    ENTER TIME: Using the format hh:mm, press Select.
    Select Format: Press the appropriate number to choose between 1=12hr, 2=24hr.
PERSONALIZE FAX: Press Select.
Enter Name: Type in the name and press Select.
Enter Fax Number: Type in the number of the phone line to which the printer will be connected, and then press Select.

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1 Answer

Printer says "Install ink cartridges correctly and then hit ok"


Try putting genuine ink it. If it still refuses to recognise the carts then it need to go back to Epson for a warranty repair. As an Epson eng 90% of the time, rubbish compatible cartridges are the source of such issues. They can even make the printer stop recognising genuine carts.

Do not mention to Epson that you used compatibles or they may refuse the warranty repair.

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Not printing


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