Question about Microtek ScanMaker 9800XL Flatbed Scanner

3 Answers

Microtek Scanmaker 9800 XL

My Scanmaker 9800XL goes through the scanning process but the lamp is not on. What do I do. I must moved it to a new location in the office, but it wasn't dropped or jarred in any way. What do you think? Thanks, Kathy

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  • nnamsne Nov 07, 2007

    need a repair oulet Mirtek does not repair where do I go

  • graphicstchr Mar 10, 2008

    my microtech 9800 will go through the motions but the lamp is off was working perfectlt before it was recently relocated was handled very gently I doubt it is related to trauma. anyone got any ideas?

  • Avrom May 18, 2009

    My Microtek Scanmaker 9800 XL also seems to have a bulb problem. the scanner moves along and even recognizes where the image to be scanned is situated but the bulb is off and the scanned image comes up black.



    Any ideas?

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JKL Components was able to create a new bulb for me. Worked perfectly. Call Larry: 818-896-0019 ext 124. Very nice, and very helpful

Posted on May 05, 2009

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Posted on Jan 31, 2008

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If the scanner lamp is not lit you should notice that the scanner will not come 'ready' ie. the green ready light will not stay on constant. Is the lamp defintaley not lit or is it just very very dim. Either way this will prevent teh scanner coming ready. A lamo that does not light indicates that the lamp itself is dud or the AC inverter that powers the lamp assembley has had it.

Posted on Oct 02, 2007

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Hi , try this -
http://support.microtek.com/downloads/drv_specific.phtml?slct_os=17&prod=22&bymdlnme=1
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I just ordered a replacement bulb from a company in California. I sent them the assembly and they are trying to replicate it for me. I am expecting delivery within one week. If you want to email me I will let you know how it works. You can email randi@suzy.com.

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Microtek is famous for making a good product that will last you a good while if it is maintained and taken care of. Yet their lack of support for said products is lacking. Try to uninstall and reinstall all the software for the scanner. Make sure before you uninstall that you still have the install disc. If not then you can find the drivers on the Microtek site.

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