Hi, I purchased this camera on aug 15, 2k7 for INR 16990/- whole thing is working fine, except since when it got dropped on floor from height of 1 feet only, then too it was working OK but just for sake of security and being in warranty period I asked Sony Service center, they gave me estimate of INR 5500/- for hardly 20 days used camera.
They said there's problem in lens system so rather than repairing, to maintain SONY quality we'll have to replace whole lens system.
Can you please offer me solution for this?
Im confused, will you pay the lens assy? or they will replace the lens assy free of charge cause its warranty? In my opinion, if all the functions are working, shooting, zooming, flash, playback. just keep the camera, if they will replace the lens assy free of charge, fine. If charge to you, and it will free you from doubts(security) and your willing to pay it. have it replaced. But as I said, if its still working, just free your worry, anyway its warranty, whenever it will break, bring it to service ctr, just say my camera doesnt work. thanks
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I already tried posting this but I think it falied. Just in case, here it is again!
I just now fixed my own Nikon S220 (very similar to 210) which suffered the same fate as yours. However, I laid my camera down on a cushioned foot-rest (you could use a couch cushion or pillow on a table) with the lens facing UP, pressed down on both sides of lens front gently yet firmly, and BAM, the lens went back in all the way. I turned the power back on and the camera is good as new (except for the small dent from the fall of course).
I suggest you try this before spending $100 on repairs and/or buying a new camera!
Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...
Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:
Dropping a camera is no laughing matter. I assume you have severely damaged the wide angle lens, and the only solution I have it to purchase another one. Certainly if the front element fell out that is serious and there are probably other things wrong with the lens, and continued use of it could damage the camera body. Just be more careful and chock it up to experience and buy a new lens. Sorry to hear about your accident. Good luck.
I did the same thing to my camera (twice) and I just took it back to the place where I got it. Since it was within the 6 month return period- they let me exchange it for no charge.
They told me that when the camera hits something while the lens is out, it knocks the lens out of its groove, which is why you can't get it to retract.
Same problem guys!!! LENS HAD GOT STUCK - ABOUT ONE THIRD OUT after a knock. After lots of playing, and tapping and batteries in and out tried the whole twisting and pulling thing whilst turning off and on.
After a few minutes it came free and whole lens popped out. I then had to twist the outer part of the lens to straighten that up and allow it to fully retract. Works a treat now!
PS Tried the Sony online chat support - useless!!!!
It is likely that your lens assembly was knocked out of alignment when you dropped the camera. When things do not line up inside the lens the whole unit cannot move in and out. This malfunction requires disassembly to fix, so you will have to get it to a professional for repair.
There are providers online who can repair your camera, and also check with your manufacturer to see if they can service the camera at a reasonable rate.
Advance Camera Repair