Scale will not calculate weight and I have replaced the batteries. Once it switches to the zeros it does nothing.

FAQs - Scales

I received my scale and my first weight reading was really wrong. What happened?

The scale may need to be initialized. This process is necessary because the scale was moved during the shipping process. Initializing the scale "re-seats" the internal parts allowing the scale to find the correct "zero." Here is how to initialize your scale:

1. Place the scale back on a hard surface floor.
2. With one foot only, place just enough weight on the scale for the display shows zero's or dashes. Once you see zeros or dashes remove your foot.
3. Wait for the scale to turn off again.
4. Step up onto the scale for a weight.

Or, your scale may be on an uneven surface or on carpet. Be sure to place your scale on a hard, flat surface to get an accurate weighing.

I got an ERR2 message and now the scale doesn't work. What should I do?

The following reset procedure is used when the scale shows an err2, err, 0.0, inaccurate weight, or some other unusual error.

1. Remove the battery from the scale.
2. Sit the scale on a hard surface floor.
3. Step up onto the scale, stand still for about 5 seconds and step off the scale.
4. Re-install your battery.
5. Place the scale back on a hard surface floor.
6. With one foot only, place just enough weight on the scale for the display shows zero's or dashes. Once you see zeros or dashes remove your foot.
7. Wait for the scale to turn off again.
8. Step up onto the scale for a weight.

If the reset is successful, you should receive a weight right away. If you continue to receive one of the error messages above please call the manufacturer's Customer Service

1. Place the scale back on a hard surface floor.
2. With one foot only, place just enough weight on the scale for the display shows zero's or dashes. Once you see zeros or dashes remove your foot.
3. Wait for the scale to turn off again.
4. Step up onto the scale for a weight.

Most scales will have what is called the "TARE" button... push the "TARE" button when nothing is on the scale and it should 'zero-out.'
Once it is zeroed, it should give honest weight readings.

I found this procedure which was given by Taran_2005. I just come to try him(it) on mine, that works.

"The following reset procedure is used when the scale shows an err2, err, 0.0, inaccurate weight, or some other unusual error.

1. Remove the battery from the scale.
2. Sit the scale on a hard surface floor.
3. Step up onto the scale, stand still for about 5 seconds and step off the scale.
4. Re-install your battery.
5. Place the scale back on a hard surface floor.
6. With one foot only, place just enough weight on the scale for the display shows zero's or dashes. Once you see zeros or dashes remove your foot.
7. Wait for the scale to turn off again.
8. Step up onto the scale for a weight.

If the reset is successful, you should receive a weight right away."

The scale may need to be initialized. This process is necessary because the scale was moved during the shipping process. Initializing the scale "re-seats" the internal parts allowing the scale to find the correct "zero." Here is how to initialize your scale:
- Place the scale back on a hard surface floor.
- With one foot only, place just enough weight on the scale for the display shows zero's or dashes. Once you see zeros or dashes remove your foot.
- Wait for the scale to turn off again.
- Step up onto the scale for a weight.

Or, your scale may be on an uneven surface or on carpet. Be sure to place your scale on a hard, flat surface to get an accurate weighing. Are you sure that the place the new battery with the "+" sign up into the battery compartment?

Keep us updated.

The following reset procedure is used when the scale shows an err2, err, 0.0, inaccurate weight, or some other unusual error.

1. Remove the battery from the scale.
2. Sit the scale on a hard surface floor.
3. Step up onto the scale, stand still for about 5 seconds and step off the scale.
4. Re-install your battery.
5. Place the scale back on a hard surface floor.
6. With one foot only, place just enough weight on the scale for the display shows zero’s or dashes. Once you see zeros or dashes remove your foot.
7. Wait for the scale to turn off again.
8. Step up onto the scale for a weight.

If the reset is successful, you should receive a weight right away. If you continue to receive one of the error messages above please call our Customer Service department or contact us via email. You can also try the reset procedure a 2nd time. Sometimes the reset procedure will work the second time.

I had the same problem with my Salter 987 scale. Pull the battery out for about 10 seconds and put it back in. Then push the scale once so it turns on. After the blinking stops, push it once more. The scale will now zero itself. After the scale has zero'd itself it may turn off after a brief moment. It's now ready to use normally. If you're standing on the scale when it's trying to calibrate to zero, it will assume your weight is zero. Don't stand on the scale after replacing the battery untill you first complete the steps listed above.

The following reset procedure is used when the scale shows an err2, err, 0.0, inaccurate weight,to calibrate, or some other unusual error.

1. Remove the battery from the scale.
2. Sit the scale on a hard surface floor.
3. Step up onto the scale, stand still for about 5 seconds and step off the scale.
4. Re-install your battery.
5. Place the scale back on a hard surface floor.
6. With one foot only, place just enough weight on the scale for the display shows zero’s or dashes. Once you see zeros or dashes remove your foot.
7. Wait for the scale to turn off again.
8. Step up onto the scale for a weight.

If the reset is successful, you should receive a weight right away. If you continue to receive one of the error messages above please call our Customer Service department.You can also try the reset procedure a 2nd time. Sometimes the reset procedure will work the second time.

Press the scale once with your foot. All screen options should display to initialize and then go to 0.0. Now step on the scale. It should read out your correct weight. If not, first remove and replace the battery for reset. If still not, replace the battery. If still not it's ready for return or replacement. Hope it works! Dave - CA