Question about Creative Labs Zen MicroPhoto MP3 Player

1 Answer

Freezes at the Creative Logo and wont turn off or on

I have removed the battery and then got it into the reset mode then it goes into the four states but when any one is selected it still freezes.e

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that hasĀ over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 55 Answers
Re: Freezes at the Creative Logo and wont turn off or on

The microdrive is bad, but you should just buy another player since its too expensive to buy the microdrive; it costs a little more than half what the player costs.

Posted on Sep 18, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

My fm radio stopped working on my creative zen vision, and the display is all messed up. It also freezes for about 20 minutes when I turn it on. After 20 minutes, it will play normal, but it freezes...

Support for Zen Vision M on this site:

One of the Knowledgebase Solutions for "freezing" gives this answer:

Solution ID: 64087
dot-clear.gifSolution ID # 64087 -->dot-clear.gifdot-clear.gif -->

Player is Freezing
Keywords / Key Phrases: freeze, freezes, freezing, hang, hanging, freezes at creative logo, at docked screen, rebuilding library screen, playing audio files, switching to other functions or menus while shutting down, freezes at recovery mode, freezing at music playing now screen

  1. Gently push the end of a thin object (such as a pin or straightened paperclip) into the Reset hole.
    The reset button for your player is located at the bottom of the player, to the left of the sync adapter port.

  2. Refer to the article below to access the recovery mode and perform a Clean Up.

    SID 64088: Accessing the Recovery/Rescue Mode of your Player


    1. Clean Up scans a player\'s hard disk/memory card and removes any invalid links from the music library. It does not affect the working music files at all. It is recommended that you perform "Clean Up" first before formatting or reloading the player\'s firmware.

    2. It is advisable for you to clean up your player regularly if you are frequently transferring files from you computer to your player or vice versa.

Last updated: June 16th, 2009

Aug 08, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Stuck on CREATIVE Screen

Take out battery and put it back in, see if it reset

Mar 20, 2008 | Creative Labs Zen Micro MP3 Player

1 Answer

Zen Neeon 5gb froze at Creative logo

You firstly should make sure about you dont have some autorun virus in your player.I had the same problem and i fortunately discovered an autorun virus in my player.I cleaned it and i started it in recovery mode.then i updated the began should try can find the firmware upgrade program on creatives website.Good luck.

Jun 19, 2008 | Creative Labs Zen Neeon MP3 Player

2 Answers

Buttons won't work

Reset - do the four things in svc mode

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard

May 21, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Zen creatives

Pushing the reset button shows the creative logo, copyright 2002 Creative Labs

Feb 19, 2008 | Creative Labs Zen MicroPhoto MP3 Player

3 Answers

Creative Zen Visions W

Replace hard drive

Jan 16, 2008 | Creative Labs Zen Micro MP3 Player

1 Answer

Freezes on Logo

Odds are pretty good that the hard drive is messed up. This happened to me on 2 different zens. Can sent to Creative for repair, but if no warranty, then it would be easier to just buy a new one.

Sep 21, 2007 | Olympus m:robe MR-500i MP3 Player

3 Answers

Micro photo mp3 freezes

The microdrive is bad. You'll need to buy another player, since its too expensive to buy the microdrive; it costs more than half what the player costs.

Sep 13, 2007 | Creative Labs Zen MicroPhoto MP3 Player

1 Answer

Micrcphoto freeze

sorry to say the thing crashed and burned,luckily the warranty covered all but a 25.00 labor fee. After contacting creative they put me thru a four email rigamarole before issuing a RMA#,then another month to get it back. Good Luck

Dec 21, 2006 | Creative Labs Zen MicroPhoto MP3 Player

2 Answers

Zen Micro

Sounds like it may be the index in your Music Library. Try going into Recovery Mode; remove battery, hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen. Good luck and let us know what happened

May 01, 2006 | Creative Labs Zen Micro MP3 Player

Not finding what you are looking for?
Creative Labs Zen MicroPhoto MP3 Player Logo

Related Topics:

35 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs MP3 & Digital Media Players Experts

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers


Level 3 Expert

1061 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Creative Labs MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides